Our party of 10 immediately noticed a lack in service once we were seated. Our server was asked 2x to bring over butter or olive oil so we could enjoy the bread brought to the table, he completely ignored our request. He took almost 20 minutes to take our order. The restaurant was pretty full but there was ample enough staff to take care of every table. We noticed that several table around us was getting stellar service however our experience stuck out like a sore thumb. Numerous times a guy in a black suit was visiting surrounding tables asking about their experience however we were not part of his rounds infact it appeared he dileberately avoided our table. At some point during our dining I had to raise my hand numerous times to get his or anyone else's attention because we needed an extra chair and place setting for an additional guest that came late. Boy was that interesting as they did bring over a chair but never brought over a plate or utensils. I finally flagged down one if the bus boys that was carrying clean plates to a different table and kindly asked if he would bring us a plate, mind you the man in the black suit was standing right next to our table and never acknowledged our need. At some point between our appetizers being cleared from the table and our mains coming out we were blessed with a new server by the name of Erica. Erica really saved the day and completely turned our experience into a positive one. She was so attentive and polite when we expressed how happy we were with her Service compared to our previous server she told us she was just stepping in for now and he would be back soon, we pushed back in the thought of our previous server returning and somehow Erica, remained our server for the balance of our visit. Thank God. The food was average nothing special or memorable. I've had better Italian food served family style at Tony D's and they're service has always been above par. I've visited this particular Carmines in the past I'm familiar with the average food but I never experienced service failures to this magnitude. Finally the man in the black suit did come to our table and asked if everything was OK and as we began to speak he dismissed us and walked away from the table. Carmines my family is so disappointed with our dining experience on the evening of March 22nd 2025 Elijah party of 10 at 8:30pm and I hope you address our concerns with the staff on duty so that none of your patrons have to experience this lack of service in the future. Huge shout out to Erica who definitely understands how important customer experience and satisfaction is paramount to a great dining experience and promotes return customers.