Ciro Pizza Cafe — Restaurant in New York

Our family have been loyal patrons of your establishment for two generations. That is why we were both shocked and deeply disappointed by the treatment my 14-year-old daughter and 76-year-old mother-in-law received during a recent visit.

After attending a local game, they stopped by your restaurant to enjoy a meal and ordered one of your pizza specials along with two chicken rolls. To their dismay, they were refused permission to sit outside and eat—not because seating was unavailable, (it was completely empty)-but because part of their order included a promotional item. Despite the fact that they also ordered full-priced chicken rolls, this arbitrary policy was rigidly enforced.

Adding further insult, one of the chicken rolls was prepared incorrectly. Your staff called after my mother-in-law who was on her way back to her car (after being told they were not allowed to sit outside) to acknowledge the mistake, and once again she politely asked if they could simply sit outside to eat. Incredibly, the answer was still no.

To be clear: your business actively promotes specials to attract customers, yet when customers respond in good faith, they are denied basic hospitality like a place to sit. Is a discount on a pizza pie truly worth alienating long-time, loyal customers—particularly when they’ve also ordered additional full-priced items?

This incident does not reflect the values of a neighborhood establishment that claims to serve its community. Your decision to deny a grandmother and her granddaughter a seat over a technicality (especially when ALL the outdoor seating was available) showed a complete disregard for customer loyalty, basic courtesy, and dignity.

If this is how Ciro’s now chooses to treat its community, then you’ve not only lost our business, but you’ve lost touch with the very people who helped build your success! In a borough full of dining options, we chose you time and again. But No more.

Very...

This was my second time going to this pizzeria and yes until tonight I had every intention of making this restaurant my go to place. We got there at 8pm and really didn’t know what time the restaurant closed. They gave us a table and no one mentioned the closing time. We ordered, ate our food; we had pizza and salad and both things were good. However, one thing is for sure we will not be going back. It appears that the restaurant was closing at 9pm. It was now about 9:15, we had finished our food and were just going to use the bathrooms before we left. In fact, at about 9:05, we were even asked if we wanted anything else. In any case, I used the ladies room first and then my husband went. My son who is 10 years old had not gone. I told him to go since we had a long ride home, and was waiting for my husband to come out so that he or I could accompany him. At this point some workers who were getting ready to clean up the place, seemed to be getting impatient and annoyed. To make a long story shorter, one of the workers picked up a carpet from the floor as we had started to walk out with our boxed food. He started waving the carpet up into the air to get off the dirt and dust right between the doorway leading to the only exit in the place and also near the front counter. Well, at this point we hesitated for a moment and then had no choice but to walk right through the dust and dirt in the air to get out of the restaurant. Myself having severe allergies, having to smell and breathe in all kinds of bacteria. And all of this rudeness after eating and spending a sufficient amount of money for a dinner that had not started out so terrible. Sorry, Ciro you should school your employees better, teaching them respect and consideration for...

I had Ciro's Cafe once during the tail end of my Junior year of High School. I had just become one of the three presidents of Video Game Club and everyone celebrated the election and the end of the year by having a pizza party through Ciro's Cafe. I was very curious about how Ciro's tasted as I heard good things about it and wanted to find out if it was the pizza I was looking for all these years. If the pizza I got out of it was anything, it was anything but the pizza I was looking for. I specifically remember it as thin, stale and unappetizing. However, seeing that they usual preheat pizza for these events, I wanted to see if my memory of the pizza still held true all of these years by ordering it myself.

I was immediately not impressed with what I got. The buffalo chicken role, or just chicken role based on the person I called to make the order was abysmal. I was struggling to eat it as it tasted that bad. The buffalo chicken slice was serviceable but definitely on the lower end of buffalo slices that I had. The pepperoni slice was mediocre and certainly didn't look fresh. It was just about as thin as I remembered it. As for the pepperoni roll, it was actually pretty good, better than I expected. I would say it was either average or slightly above average.

After this experience, I can confidently say that Ciro's Cafe hasn't changed since I last had it. I would go as far as say it has some of the lowest quality Italian food I've ever had at an eatery. The only place with worse Italian food I've eaten at is Gino's in Bay Ridge.

Here's a picture of what everything I ordered...