Kuzina — Restaurant in New York

Usually the food in Kuzina is great but tonight subpar and I was extremely disappointed. First off I ordered online using whereyoueat.com which is on their website, long story short it took 2hrs to get my food. The food was cold, the fries were soggy and the tomato salad was filled with liquid from sitting so long. I called the restaurant after the 1st hr and was told the delivery guy was experiencing traffic, which is understandable. After an additional half hour I called again and asked if all was ok with my order in which I was placed on hold so the person who answered can speak to the manager. They again blamed it on traffic and said my order is not the only order being delivered... of course I know this, but I simply reply saying I live only 1 mile away and even in traffic the food should not take an hr and a half to be delivered. Well, 2hrs later and the delivery guy came and was so apologetic. I did not blame him at all and figured the restaurant was just backed up. Needless to say customer service was lacking and super disappointing to me as a loyal customer of theirs. No offer of comping anything, no apologies. Maybe it was just a bad night? But for the amt of money I spent maybe a little bit more...

Kuzina Kitchen is a ripoff.

I’ve been ordering from Kuzina Kitchen for a long time, but enough is enough. The Greek chicken gyro bowl is overpriced and skimpy—feels like they cut up 1 single chicken thigh and tossed it over rice. It's not filling, not worth the price, about $20, and quality has steadily gone downhill.

Today, they forgot part of the order, hummus. I called and was told someone would bring it out. An hour and a half later—nothing. I called again, and they acted like it was the first they were hearing about it. No accountability, no follow-through, and not even a basic apology. I asked for a refund and still got zero acknowledgment that they messed up.

I used to be a regular, but they’ve made it clear they don’t value repeat customers. Sloppy food, sloppy service. I'm done. I'm avtuwlly mad at myself for ordering from this place as...

If I could give it negative stars I would so I had to give it a 1 star and I feel that was too much . This was my first time ordering from here and it will be my last time. Placed an order and after 2 hours of waiting for it to be delivered we called to see where our food was and they said it was delivered and I said no one ever came to my house . Well they called the delivery person and they not only delivered it to the wrong address, the wrong street and in the wrong zip code. We placed the order online so how can they not even get my address right especially with technology today . Had to wait again for food to be delivered . Needless to say the food didn’t come until after 9pm. Even during the height of the pandemic I have never had to deal with this . This place lost my business for good . I will not ever...