Conduit Jerk Restaurant — Restaurant in New York

I believe customers service starts with the customer. I decided to call ahead as my husband was heading home from Work and I call this number like 10 times until it rang out. A lady answer the phone and said whatever you offering we don’t want it don’t call back here and hang up. I called back 3 more times because I was shocked. Then I said to my husband just stopped in and ask for the owner. Then I called back after a third attempt I asked my son to call from his phone no response. H laughed and said what do you expect from a Jamaican restaurant stop supporting them. I called back again and someone answered I said is this the conduit Restaurant they say yes and then hang up. Again customer service begin with the customer who ever you are hiding from as a Business should not reflect how you answer or don’t answer the phone. Answer find out how you can be of service and then politely say I...

There are days when you have a taste for something Caribbean. Favor and substance is on the top of my list. You may desire curried or jerk dishes because you know they have spice and believe it will curb your appetite. This sensation may lead you to the Conduit Jamaican food establishment. Unfortunately, this is not the place to fulfill that savory thought and craving. Rice had gravy and had no taste, Chicken curried with no taste, jerked has a baked texture, no smoke or spicy pepper favor. Nothing worth spending 35+ . If you want to indulge in the strong flavor and taste associate with the Caribbean or Jamaican entrees, this is not the place. This will fill your stomach but not touch your soul; you will not find peace on the conduit. In addition to not being flavorful, you barely get any meat, just...

I’ve been coming to Conduit Jerk for a while and generally enjoy the food. The flavors are usually solid, and I’ve recommended the spot to others in the past. But today’s experience was disappointing.

I ordered a large oxtail no rice, just oxtail and vegetables and was charged $27. For that price, I expected a hearty portion. Instead, I was given just six pieces of oxtail. No exaggeration. Six. I’ve attached photos so you can see what I mean.

I understand prices have gone up, but if you're going to charge close to $30 for a plate with no sides, the portion should at least match the cost. I’d love to keep supporting a local spot I usually enjoy, but consistency and fairness matter especially when you're a regular.

Hopefully this...