Drips Restaurant and Lounge — Restaurant in New York

Extremely disappointed.

First, the good: The atmosphere is a vibe. While the place is on the small side (as in, there isn’t even a place to wait for a table inside should you have to), the decor is super cute and on trend. The food is really, REALLY good. The food that we received, that is.

We were at this place for a total of 2 hours and 45 mins and never received all of our food. What we did get was the receiving end of poor service and logistics.

We made a reservation and were seated immediately upon arrival. The waitress was attentive and took our order promptly, first drinks and appetizer, then about 15 minutes later, our entree order.

However, we sat for the next 1 hour and 15 minutes with just the appetizer and first round of WEAK drinks. The drinks took at least 30 minutes to be delivered to us themselves. The waitress came over multiple times ensuring us that our food would be right out. However, after an hour it still wasn’t there. It was at the moment I saw the table next to us, who I KNOW came a good 30-40 minutes after us, get their apps, drinks AND entrees, that I knew something was amiss with the placing of our order and that they must’ve missed our order totally. I was right! The floor manager came over and told us that the cook had missed seeing our order completely and was now going to mad dash and make it for us. After that, we still waited another 15 minutes before my curry shrimp was delivered and still 10 minutes more for my friend’s Red Snapper entree. To make matters worse, they ran out of fried rice to make the jerk chicken fried rice that I had ordered to take with me to go, at the SAME time we ordered all of our other food. They forgot about it and by the time we reminded them it was missing, they had run out of it….a whole 2 and half hours AFTER we ordered. We kept our composure while there, but we were livid.

I know that they are a rather new establishment, but our service was extremely poor and inefficient. Not once did our waitress apologize for our orders not arriving, as I believe she actually did not fully put the orders all taken around the same time through , as another table she was serving two seats away from us, who arrived maybe 10 mins after us, had a severely delayed arrival of food as well.

While the manager was extremely apologetic, she did NOTHING to rectify the situation. This is my PRIMARY issue with our experience here. If you mess up, FIX it…especially in a space where people are spending their hard earned money to have a nice dining out experience and patronize your business.

It is absolutely unacceptable to have patrons sitting there for almost 3 hours without receiving everything they ordered and to not offer them anything to maybe help them “forget” that they’re being inconvenienced. When she initially realized our entree order had never been fully pushed through, a complimentary round of drinks should’ve been sent or a significant discount on the bill should’ve been given. There was nothing given but lackluster apologies. When the manager came for the second time to tell us that they had run out of the fried rice, I wasn’t even offered an alternate option!

I’m a hospitality & travel consultant and my dining partner, manages TWO restaurant lounges, so we KNOW the restaurant/bar space, and this was not okay.

While the food was delicious (albeit with small portions, especially for a Caribbean restaurant),it was not good enough to...

Let's start with the positives. The food at this restaurant was undeniably fantastic. Each dish was prepared with great attention to detail, creating a burst of flavors that left my taste buds begging for more. From the appetizers to the main course and desserts, the culinary creations were a testament to the skill and creativity of the kitchen staff. Moreover, the excellent drink selection perfectly complemented the meals, providing a satisfying dining experience in terms of taste.

Unfortunately, the outstanding quality of the food and drinks was overshadowed by the disappointing customer service and lackluster efficiency. The staff seemed uninterested and inattentive, rarely checking in on tables or offering recommendations. This lack of engagement made the dining experience feel impersonal and diminished the overall enjoyment. Additionally, the workers appeared to be overwhelmed, resulting in slow service and longer wait times. It was quite frustrating to have our orders take longer than expected and to witness other diners growing impatient.

Another downside of this new restaurant was the pricing. While the quality of the food and drinks was undeniable, the prices were disproportionately high. It is important to note that the cost of the dining experience should reflect not only the quality of the cuisine but also the overall value. Regrettably, the high prices did not align with the service and efficiency issues encountered during my visit, which made it difficult to justify the expense.

In conclusion, the new restaurant delivered a memorable dining experience in terms of food and drinks with an exemplary array of flavors. However, issues with customer service, slow workers, and high pricing diminished the overall enjoyment. It is my sincerest hope that the management addresses these areas of improvement, as it has the potential to become a premiere dining destination if they can strike the right balance between quality...

This was my first time visiting Drips after a number of reviews on places to visit in the Bronx and they did not disappoint.

I visited on a rainy Saturday close to opening, so it was very easy to find parking on the street and in the neighborhood. However, our AMAZING SERVER, Kenisha, notified us that they do have a parking lot at the back of the restaurant which is good to know for the future.

The restaurant was not packed which I really liked and was happy about being that the tables are very close to each other. I don’t know how comfortable it would have been if other patrons would have shown up. It would have felt like they were sitting with us which is my only dislike of the restaurant.

Other than the seating, the music level, choice and ambiance is outstanding. The music was playing at a great level where you can enjoy it and have a conversation with your company. While this is a Jamaican restaurant, they had a good mix of 90’s and 2000’s RnB, as well as the latest hits which definitely elevated and set the vibe. The restaurant is very stylish and the food and drink presentation matches and are very good. It is definitely giving date night and girls brunch for sure.

Our server Kenisha was fantastic. She was pleasant and very knowledgeable of the menu options, drinks and happenings of the restaurant and she did it with a smile on her face our entire visit. She gave us the brunch menu for us to also look at for our NEXT visit and that menu looks good for a second visit soon!

All in all, great place to go and visit. You will not be disappointed at all especially for a date night or brunch. I will definitely be...