Peppinos Pizza — Restaurant in New York

We ordered wings and a peppinos special pizza which was supposed to have pepperoni, sausage,meatballs, mushrooms,onions,peppers and black olives. The wings were not edible at all and the pizza that is pictured is what we got. A veggie pizza. The dough was way undercooked and the veggies were almost raw. I called to explain that they sent the wrong pizza and the response the door dash guy got was "It's not the wrong pizza, we definitely made the right one" I sent them a picture to show it was the wrong pizza. The whole experience was awful, from the delivery person to the actual restaurants response. The only person who tried to make it right was the door dash customer service person. Edit per the restaurants response. I am appalled that you would speak to customers this way and in seeing other negative reviews you were very apologetic, and sincere in your respnse, yet not towards my issue... I have the receipt that shows I ordered a peppinos special, not a veggie pizza so to suggest that I ordered the wrong pizza is incorrect. Also, you will not have to worry about me "taking my business elsewhere" as there are other quality places with friendly, respectful, staff that have good food as well. I was disappointed by the interaction because I was very excited to try your food, but after that experience I was surprised and upset. I hope that you can hire employees or managers that have better, more polite customer service responses, instead of going on the defensive and attacking the customer after a poor review. Maybe I just got a bad night of food and the servers at the restaurant were having a bad night I don't know, but I hope the customer service improves and that the food is better then what I experienced Have a...

So I’ve ordered from Peppino’s since I was a child. Long time supporter here. Today, I placed an order via delivery and received the wrong pizza. The box had my name on it so they clearly made a mistake. I called the place, explained who I was, and the owner proceeded to inform me that I should request a refund and order the pizza again. I said okay, no problem. Next, I simply asked the owner if he wouldn’t mind sending out the pizza a little sooner being that I waited 1hr & 30 minutes for the INCORRECT pizza. The owner proceeded to say “sorry, but you will have to wait another hour for the correct pizza. We’re busy.” For 10+ years of commitment to this pizza place and the fact that THEY made the mistake in delivering the wrong pizza, this is not a response that should be given by a owner. It’s saddening to me that I called seeking assistance with their mishap & the response I received ended with “we’re busy” because you can’t be busy without customers to bring in business. I doubt they’d care, but I’m done ordering...

I will admit, it's been about a year since I've been here since I've moved to another area, so this review is based off of the countless times I've visited up until 2022. I don't care what the reviews say, this was my SPOT. Not only was the pricing very decent (Again, this was pre-pandemic so I was paying about $2.50 a slice), but the quality and size was INCREDIBLE. This spot was definitely one of the most popular spots, right off of the 2 train. I can honestly say it was ONE time I ate pizza here where it didn't taste fresh and was greasy, but every other time the quality and pizza was A1. This was definitely my favorite pizzeria when I lived in the area and I visited it a lot. I definitely have to come back so that I can update this review! Hopefully it's still up to par as it once was (Though current reviews seem to state otherwise). I know a lot of places fell off post-pandemic, so I'll definitely give it another spin next time I'm passing...