Dunkin' — Restaurant in New York

This is literally a go-to when heading to work. However, the service and atmosphere will deplete you before leaving out. There’s no customer service at all. Not a Hi, GM, etc. drinks and food build up on screens while lines form to the door. You can tell there is no preparation in the morning. Store just opens. They gather sales while still trying to properly open and service. Very unprofessional. Needs better training. Needs to be taught correct food handlers training, shelf life such as FIFO! Food is either undercooked or burnt. There’s no in between. The staff is brand new. Not everyone is fit to run an establishment by themselves. For it to be ran by Hispanic ppl and there’s no sense of urgency. Everyone moves as if they just woke up and...

When I approached the counter there was no one there to greet me, after about 6 minutes a girl came up to the counter and asked what I wanted without even saying hello. I ordered hash browns and a coffee but ended up getting hockey pucks so hard that i couldnt even bite. The girl had an attitude the whole time, its too bad beacuse I come here for my company with big orders and good business but this will be our last time coming here. Dunkin donuts should make better choice when they select their employees because at the end of the day they are the face of...

As a bakery manager, this staff needs retraining. I ordered 6 different items on DoorDash and only 1 item was correct. If you guys don’t have the menu items you advertise online- you need to go in the app and fix that. If you don’t have the items a customer ordered, you need to call them or just cancel the order PERIOD. There’s no reason you’re changing the order entirely on your own! Doordash shouldn’t have to pay for your...