Emperor House — Restaurant in New York

Very unprofessional people answering the phone for delivery. Called for a delivery like I always do and the woman that answered the phone refused me service because she said “I live too far” therefore they did not want to deliver to me. Funny thing is they delivered to me for more than a year. So because of her attitude I will refuse to patronize them. Your food is not that good and think for a moment Chinese restaurants are a dime a dozen very plenty on Staten Island, so I’ll take my business elsewhere and urge other people to do the same. That's the problem today people in your own community should service our own communities and stop having outside people open restaurants that refuse us service whenever they like. Unprofessional people and they profile their customers when delivering....

We have been customers here for many years. They always answer the phone and delivery / pick up times are fast and my orders are always accurate. Lately I have noticed that flavor hasn’t been on point, particularly the fried rice. I have been needing to season and reheating the pork fried rice especially. Maybe I just prefer my food a little on the saltier side and with extra garlic too. But a bit more seasoning could go a long way. Generally, very consistent service and they always will have...

I JUST WENT IN THERE TO GET 4 DRINKS AND A WONTON SOUP THE LADY THAT HAS BEEN HERE FOR YEARS AND I BEEN COMING HERE FOR ALMOST 6 YEARS I PASS HER A 100 BILL AND SHES CHECK FOR A LIL MIN TO SEE IF ITS REAL THEN I ASK HER CAN SHE PLACE MY DRINKS IN A BAG SHE THROWS THE BAG ON THE COUNTER AND GOES WHAT DO U WANT LIKE WOW ARE U SERIOUS WHAT DID I DO TO YOU THIS LADY ALWAYS HAS AN ATTITUDE IM SCARED TO ORDER ANYTHING...