Pronto Pizza Pasta — Restaurant in New York

I used to love this place. But wow its gone down lately to the point where I stopped ordering often. They are so inconsistent and the people working there have 0 accountability. They completely burnt our pizza to the point where the crust was falling away and was inedible. The worker got a manager after saying sorry they changed something (we couldn't make out what he said) before the manager jumped on. We didn't even want a refund We just wanted our pizza but since they had an hour til close apparently no one could get the pizza to us. They offered us a credit for the next pie but what does that do for us now with a hungry family? We once again just requested the pie to be remade and delivered but apparently no one could go out to do this courtesy. Then we just wanted a partial refund. The manager refused saying we already paid by card. To which we said that makes 0 sense and to deliver our pizza or offer a refund. They refused and started really pushing back saying they'd have to refund then re charge and it takes days etc. So at this point I will just have my bank wave the order. But for the love of God go to deninos, Joe and pats, round pie ANYTHING but pronto because they...

So, I ordered a pizza from here and it was soggy and not even hot when it arrived to my house. I called to explain the situation and THE STORE MANAGER told me pretty much it was MY fault that the pizza was soggy because I got extra cheese on the pizza and how the delivery driver doesn’t have a oven in his car to keep the pizza hot. Never not once did he offer any type of resolution! I asked if I can speak to his boss or if he can give my number to him and he told me NO there is nothing her can do about it. He did not care about his customer in anyway shape or form! It’s not even about the refund it’s about him at-least trying to make an effort for his PAYING customer to be satisfied at the end of the day.. which he did not do at all! I’ll never order from this place again. They definitely need a new manager because the way he handled this situation was very...

Had large order of take-out and it was really good from riceball parmesean to baked ziti...the eggplant-parmesean roll... french fries are outstanding...I ordered a personal white pie, which is always good, but this time I added broccoli and anchovies forgetting to say "easy on anchovies"... The pie was covered with anchovies...My bad...but pie was good... Can somebody please tell me how to put plastic top back on aluminum pans? I never can and this time the cover broke..

Update 11/16/20 I have been ordering from another pizzeria in area, but decided to try Pronto today.. Baked ziti was fantastic, juicy and fresh with mozzarella and ricotta. Potato and egg hero was excellent, although it could have had a little more potato and egg.. will continue to order from Pronto as long as...