Frank's Bay Pizza — Restaurant in New York

Food is mediocre at best. We ordered from here a lot when we first moved, but their food as I said isn't great and their customer service is atrocious. 4/5 times stuff was missing or the food was cold. We're in URBY and they're not far from us. They would tell us there was nothing they could do when they forgot items because the order was placed through Grub-hub, or the cold food was replaced with even colder food. Their delivery people won't even come up to your apartment, so you have to go downstairs to meet them, which I don't care too much about. However, their driver once called and told us to hurry up because he was busy and didn't have time to wait around for us. I'm sorry, then come upstairs, maybe? The last straw was placing an order with an old card we had saved in our Grub-hub account by accident. They absolutely REFUSED to deliver to us and threatened to call the cops on me for fraud. I offered to pay cash or give them a different card and show my ID to the delivery driver, but no. That wasn't good enough. So- my suggestion is go to Crust on Staten Island. They have excellent food and customer service ethics. Forget Frank's Bay,...

They will overcharge you for food! My order came up to 21 dollars and they charged my card 32 dollars 🤔 they claim its taxes and fees for using a card. The food ticket on the box said 23.50 so where is the confusion. The guy on the phone was rude and did not try and look into the issue, he claims the order was 27.50, so AGAIN the total was 21.00 and after taxes and fees I assume it was 23.50 so where is he getting 27.50 and why was my card charged 32.00? The girls that answer the phone always mess up your order even though while placing the order you have to repeat it to them at least 5xs before understand. I see a previous customer that left a review below aldo pointed out that they overcharge you. Where do they charge over 10 dollars in taxes and fees and as a customer if I'm telling you there was an issue then have the courtesy to look into it rather than making excuses and brushing me off. I will never order from Frank's again and I will inform my co workers of the same so they don't order from there...

If you're in Stapleton and need a solid, budget-friendly meal for the family, this local pizzeria is your go-to. Just... maybe enjoy it from the comfort of your own home. The dine-in experience? Let’s just say it’s not where this place shines. But as a takeout spot, it's fantastic!

They’ve got something for everyone, whether you're feeding picky eaters or folks who can’t make up their minds. The food is fresh, the portions are generous, and for Staten Island, the prices are definitely on point. Personally, I’m all about their hot sandwiches and sides. The sautéed spinach? Mozzarella sticks? A+ every time. I did try the spaghetti and meatballs once... wouldn't recommend that one, but hey, nobody’s perfect.

Bottom line: If you’re feeding a family (or just yourself), grab your order and get comfy at home. Trust me, your stomach—and your...