H Crab — Restaurant in New York

If you were to order one spicy and one not spicy, would you expect an order for two milds? I ordered two combo E and asked for one spicy and one not spicy. There was definitely a language barrier because this had to be repeated 3 times.. we had a 5 minute convo on repeating that I wanted one spicy and one not spicy. I don't really feel like that is such a difficult thing to understand but unfortunately for her it was. Then she says they have only 3 levels which is mild,medium, or hot and that they didn't have a no spicy option so we chose mild since they said they didn't have a no spicy. We get home and I realize they messed up on our order. They gave us two milds. At first my husband calls to let them know and they say we are sorry and just hangs up the phone on him. I call back and ask that they redo the one order that is wrong and take back the one they gave us. This is not a cheap meal. It's a $40 person meal. They say they cannot redo it but I can come pick up sauce. I have two toddlers and live 20 minutes away.. a round trip for me would be about an hour. I ask if they can deliver it at least because it's their mistake and the girl named May snarkily says maybe and I hear her scoffing and mumbling in Chinese to herself. At this point I'm just done with her and her attitude.

Separate from this, I called to ask if I can pay over the phone. First girl says yes and then gives the phone to another girl who is clueless and now I have to repeat myself. I really do believe there is a huge language barrier. First girl definitely did not understand a word I said and I believe she's also the same girl who initially took our order.

They didn't do anything to rectify the situation but instead gave attitude and rude remarks. A huge language barrier which makes it frustrating to communicate with them.( looks like someone else left a review mentioning this language barrier)To top it all off, the food tasted so bad and salty. It's just a bunch of seafood in a oil+salt mix. So disgusting. Even the corn tasted sour so I'm not sure if they are using fresh produce. The best part of the meal was the potato. I don't recommend anyone...

H Crab is my new obsession. For Fathers Day, we got 2 lbs of green mussels, lobster tail, and combo B? I called and put in the order knowing UberEats take 50% from vendors. They were so accommodating over the phone and even tried to work out the best combos for me that would fit enough food for my family. They were so patient with me over the phone when deciding. I was even able to pick out the sauces and not have to add them all or just choose 1. The sauce I picked were Cajun, butter garlic, and lemon pepper. Also order just mild. The food was phenomenal. The shrimp was not overly cooked, the green mussels were so juicy, fat, and tender. The crab legs were delicious and enough for 4 adults and 1 grown kid who loves seafood. If I had to remove anything, maybe the lobster tail bc the meat was getting stuck to the shell. Instead I would’ve probably ordered another pound of the green mussels. If you’ve never had green mussels, order it! It’s like a jacked up version of the black mussel. You will not regret it. By the end, we had enough leftover for my family to take some home for another dinner. My family even saved the sauce so they can smother it in other foods. That’s how tasty the sauce was. Great addition to Francis Lewis Blvd, and the prices are fair. Trust me. I compared their menu to all other seafood boil places in Flushing,...

There was so many things that went wrong.

First the servers just didn't listen. Probably a language barrier. We asked to keep the drink menu and they kept taking it. I asked for a pitcher and they kept bringing a mug. I just gave up asking for stuff. Then they swapped my order with another guest at my table.

Next the food. They try to present it differently by putting it on a broiling tray, bad idea. The sauce is at the bottom instead of a bag which means the seafood is just sitting on top of the sauce instead of soaking in it. That made the food get cold fast and it lacked flavor. I'm a fast eater and it was cold before I could get halfway through. Next was the crayfish. I swear they just boiled it separately and threw it on top because there was no flavor whatsoever. Zero. They were large though. But bland so I didn't even enjoy them. Snow crab had flavor but it wasnt as flavorful as other boils. I ordered a pound of king crab and they overcooked the hell out of it.

It wasn't just my order. Others at my table had the same problem.

I asked to reheat the food and after 10 minutes it came back lukewarm.

Won't be back. Worst boil I've...