New York Pho House — Restaurant in New York

I’d like to respond to the store owner’s comments: I did not post your menu on Instagram, nor did I ask to keep it. I’m not sure how this misunderstanding arose. I never said the food was bad. Since it was my first time at your restaurant, I ordered several dishes to explore the variety. Overall, the food was fine, and I especially enjoyed the promoted noodles—they were quite tasty.

When I was about to leave, one waiter handed me some boxes and asked me to pack my own food, then tossed the bag at me. When I went to pay, I did not see a detailed bill nor was I asked if I needed a receipt. I asked a receipt from several staff; each promised to bring one but never did. While I was waiting, I noticed some of those same staff were recording or simply walking around. I gave an 18% tip when I paid the bill, so I was confused about what I did wrong that I was ignored like that.

The waiter who originally took my order was polite and attentive throughout my entire dining experience. After waiting a while, I saw him again and asked for the receipt. He immediately brought it to me and asked if I was satisfied with the meal. I’m very grateful for his help—without him, I’m not sure how much longer I would have waited.

I’m sharing this feedback purely from a customer’s perspective, hoping it might help improve future service. There’s no need for hostility; I simply wanted to clarify what happened and offer my honest impressions of...

Came here yesterday for their soft opening. I honestly don’t like pho but this place gives me a change of heart. The signature pho is perfectly flavored and tastes very hearty. I do think they should add more meat though since i had a good amount of noodles left.

The chicken wings were sweet and savory. I loved it. If you don’t like sweet, then I’d skip out on these.

The crispy lamb chops were good but were a bit too fatty for my liking. The seasoning on it was great tho - somewhat like a masala seasoning on them.

The chicken skewers had a similar seasoning on them as well.

They also have a new mocktail menu. I personally didn’t enjoy the mocktails. For some reason they tasted spicy? I would just recommend getting their thai iced tea since it’s free if you dine in +...

I decided to order the Beef Noodle Soup that wasn't spicy bc I wasn't sure how spicy their Signature bowl would be. Upon trying, the broth is on the lighter side, so I did end up asking for chili oil on the side, as well as sesame oil, which definitely leveled up the flavor! I prefer the chili oil on the side so I can adjust the spice flavor on every bite, YUM! The beef was tender and the noodles were a good texture. l also ordered their Pork Burger, which was honestly a bit smaller than I thought, but still good! Again, adding chili oil to my bites definitely helped as well. Service is great here and the bathrooms are well kept. Quite spacious interiors as well. They take Apple Pay and cash - FYI that their Apple Pay tips...