Jersey Mike's Subs — Restaurant in New York

I’m not sure who runs this location, but let me start off saying this. I don’t have a jersey mikes close near me, and the other day I happened to try jersey mikes for the first time at a different location and it was delicious. I decided to find the closest one near where I lived and wanted to have it again! It is almost 12 degrees outside and I took a train a bus to this location, got lost twice just to be told that I can’t have my bread toasted. I don’t leave reviews I’m not a Karen and I really don’t care to leave reviews but here’s my problem, the store was empty and this lady could not give me a valid reason as to why she couldn’t toast my bread. I wanted a number 10 tuna sandwich.. let me be clear I’m not asking for the tuna to be toasted just the bread I told her the other location did it no problem! However I couldn’t go back to that location because that location is even further! That day I had it I just happen to be in Canarsie and was able to get it! I’m really highly pissed off because it’s brick cold outside and to travel that far from Greenpoint to this location and simply can’t have my bread toasted is diabolical! Mind you the store was completely empty no customers nothing! And all I wanted today was a tuna sandwich but instead I had to settle for chipotle! I’m not going to tell you not go here but I will say this if you have a craving for tuna and you want your bread toasted you might wanna try a different location sincerely ms....

I was at home scrolling through my phone, & I came across a guy talking about a sandwich from Jersey Mike's. It looked so good that I got dressed, drove to the nearest location (this one) & tried to order a #13, but instead of the ham, I wanted turkey. I asked the young black gentleman at the counter, but before he could say anything, a short, older Spanish lady yelled out "we can't do that". I was startled, because I was thinking, what's the big problem? This is a popular sandwich, that has many people craving (like me) & I didn't understand what was the big deal for a very minor substitution. When I asked the lady why, all of a sudden, she no longer understood, or spoke english. I asked if there was a manager, or someone in authority that I can speak to. I was told that there was no manager at the location. I asked the young black gentleman, what time does the manager come in, & he said he wasn't sure. The Spanish speaking lady who denied my request started speaking in Spanish to her co-workers, then they started laughing. At this point I was thinking that I should just walk out & go to a different location, but I drove all the way there already, & I was very hungry. I decided to get the #13 Mike's way. I really wish I was able to get turkey instead of ham, but I was too hungry to protest any longer. Hopefully someone in management from this location can reach out to me...I...

1 star for food, 0 stars for service. Placed an online order for delivery. After about an hour and seeing it in "preparing" status, I decided to give them a call. During that call, they tell me that the item I ordered is not available. When I asked them when they were planning on letting me know, I got "we're very busy today". So I had them replace what was unavailable with something else. Eventually, I received my order about 2 hours after placing it, and one item in the order was missing. Awesome. Called back and after 5 min of chatter in the background among the employees, I was told that the only option was for them to make it for me. Wait another 2 hours for delivery? No thanks. Oh and no refunds either. You'd think after screwing me over the first time, they would have thrown in a bag of chips or something. But nah, they just forgot a whole sandwich instead and offered zero apology. I like Jersey Mike's in general and I will take this up with corporate, but this location absolutely sucks. P.S. the food was soggy...