Andrea’s Chicken — Restaurant in New York

This is a continuation of the 1 star review below. The previous time that I visited your restaurant, I called in for a takeout order and was told that it would take about 30 minutes. I arrived 30 minutes later and saw half of my order already sitting on the counter (for I don’t even know how long before I actually got there). I proceeded to wait an additional 25 minutes for the rest of my order. By then the first half of my order was obviously cold. I brought it to your attention that half of my order was cold, and you told me that it was too bad, that you were busy, and that I could go somewhere else if I didn’t like it, which is very unprofessional as a business owner. Everyone in the hospitality industry knows that you are supposed to treat your customers with respect and address their concerns appropriately. Your response was obviously completely inappropriate and uncalled for, as it was YOUR fault that you couldn’t run your kitchen properly so that all food in the order comes out roughly around the same time so that most of it doesn’t get cold while the customer waits for the rest. Even your own employee admitted that I waited for about 20 minutes and that it was not okay for that to happen. Nevertheless, we really and truly enjoy the food at your establishment, so we tried to give it another chance. I have been a customer of yours for YEARS when placing a delivery order over the phone and NEVER once have I been asked for the 3 digit security code on the back of my card and zip code of the billing address, so you can imagine my surprise when this information was demanded of me when I arrived to pickup my takeout order. I understand that the credit card machine was down (supposedly this happened after I placed the order over the phone), and I offered to give you the credit card number and expiration date so that you could run my card at a later time when the machine was up and running again. Yes that’s right, I, as a customer, was trying to be solution oriented and make this transaction as smooth as possible, while also avoiding a trip to the bank to takeout cash that would’ve resulted in yet ANOTHER cold meal being taken home from your restaurant. My accommodations however were not good enough for you, and you insisted that I provide the 3 digit security code and zip code, which is completely unheard of. Never have I EVER had to provide this information to your restaurant OR any other establishment in the food industry. I told you that I was uncomfortable giving you that information and you told me “Oh I know you, you always come in here and cause a problem. Go somewhere else!” First of all, I only visited your restaurant one other time in person, the prior time of which the incident was definitely YOUR fault and I was justified in bringing my concerns to your attention, so I’m sorry if you’re not receptive to feedback to better your business practices and unwilling to accommodate customers that have valid complaints about their order, so I don’t appreciate you saying that I ALWAYS cause a problem when the real problem here is your attitude. Secondly, I wonder how many other unhappy customers you have told to go somewhere else because your restaurant was COMPLETELY empty except for 3 employees that looked like lost puppies working for you who even admitted that our concerns were valid, and 2 delivery guys that look like they hadn’t moved in hours. I guess you told a few people too many to “go somewhere else” and they took your advice, so you got your wish. I don’t appreciate you lying on a public forum in saying that you gave the option for us to order online and give us our order in person, because that was NEVER offered to us. You have NO respect for women, or any customers for that matter, based on your behavior and how you conduct yourself when faced with a concern or negative feedback about your business practices. You should know to be receptive to such feedback so that you can better yourself and grow your business, but your unwillingness to do so shows in the lack of people there on a...

I do not recommend Andrea’s Kitchen. I’ve been a loyal customer for over five years, but after my most recent experience, I’ll never be ordering from them again.

They charged me $40 for a New York steak with fries—a dish that’s not even listed on their online menu. The steak was small, not worth anything close to $40. On top of that, I paid $15 for a chupe de camarones that came in a tiny container—the same size you’d get for a $5 soup at any other restaurant.

When I called to ask about the price difference, the person on the phone told me, “Everything is super expensive now,” as if that justified charging more than what’s shown online. There was no warning about these higher prices beforehand.

In total, I paid $61 for a small steak and a small soup. I truly feel scammed and extremely disappointed with the customer service.

Don’t just take my word for it, go see for yourself if a tiny steak and a small cup of soup are worth that kind of money. I’ve supported Andrea’s Kitchen for over 5 years, but this experience completely changed my opinion. I won’t be back.

Answer: I took the time to leave a review and it’s clear that it wasn’t read or properly addressed. There is no steak listed on your online menu for $40, which makes your current in-store pricing misleading and a form of false advertising.

If you are changing your menu or adjusting prices, it’s your responsibility as a business to keep your online listings updated. Outdated information reflects poorly on your management, customer service, and overall transparency.

Trying to justify the discrepancy does not excuse the issue. It’s simply the wrong way to run a business, and customers deserve clear, honest communication; especially when it comes to pricing.

The shrimp soup is clearly advertised on your menu as $19.99, with no mention of different size options. Now you’re saying it’s $22? That alone proves my point: you’re misleading customers with incorrect pricing.

You can’t expect customers not to raise concerns when your advertised prices don’t match what you’re actually charging. This kind of inconsistency reflects poor communication and misleading business practices.

I have been a loyal customer for some time, which is why I felt confident placing an order over the phone without confirming the price or checking the receipt at pickup. The waitress never mentioned the prices over the phone when I was placing the order.

However, upon arriving home and opening my order ; which consisted of a small container of soup, a small steak, and a side of French fries, I was shocked to discover I had been charged $40 dollars just for the steak with a side of French fries. This pricing felt excessive, especially considering the portion size.

What made the situation worse was the lack of communication. The waiter did not provide a price when I placed the order, and there was no indication that prices had changed. I later called to express my concern and was simply told that “everything is expensive.” While I understand that costs have gone up, the way this was handled felt dismissive and unprofessional.

If prices are being changed, they should be reflected accurately on your website and clearly communicated at the time of order. Failing to do so not only misleads customers but also borders on false advertising.

I hope you take this feedback seriously and make the necessary adjustments to avoid future...

I found Andrea’s chicken through delivery and have been ordering them at least once a week since. Having ate many rotisserie chicken from all over Queens, from Pio Pio to Peking BBQs, Andrea’s chicken is the absolute best. Very flavorful and juicy chicken. Their salad dressing is an amazing tangy Italian and their green sauce is the perfect dip for any of their dishes. They need to bottle them and sell it because I would put this on everything along with all their other sauces Nothing is ever too greasy and you can tell that everything is made fresh with care. The lemonade tastes like freshly squeezed lemons too.

The ambiance is dim and the space is clean as well as the bathroom. It was a plus that they have high chairs.

I’ve ordered take out from this location and the Brooklyn location (Brooklyn by mistake) They pack everything very tight so there’s no spillage. And both locations delivers excellent quality.

Some items I’ve had Anticuchos : were grilled to perfection as it was charred and soft 5/5 Rotisserie chicken : so frickin good 5/5 Saffron rice and beans : fluffy and flavorful 5/5 Causa rellena w/octopus : very soft octopus with thin potatoes, avocado, red onions and huancaina 5/5 Ceviche de Corvina : fresh and not fishy, great texture and many big chunks of fish. It was a perfect fish ceviche and am excited to try the salmon one next. 5/5 Avocado Salad : has sliced carrots, cucumbers, cabbage, tomato, lettuce and avocado. We order this every time and it’s always fresh. 5/5 Chaufa : I’m not a fan of fried rice and it tasted like too much soy sauce was added (pretty sure the green sauce would’ve made it taste 10x better lol) but the partner said it was very good 4/5 French fries : I’m a fry snob, I think it was frozen fries but it was crispy and good enough 4/5 Tallarin verde pasta : the green sauce has spinach and basil and it was very much like a basil pesto sauce which I very much enjoyed 5/5 fried yucca : yummy small pieces of crispy yucca 5/5 calamari : soft and crispy calamar was good. Marinara sauce had a bit of heat 5/5 Lomo Saltado : very good cuts of steak seasoned well with fries, tomato and onion 5/5 Lemonade : Server shakes it up very fresh 5/5 Thank you...