Loong Xin — Restaurant in New York

The food is good, I have no complaints about the food. I tried to order on line---online service was not working. I called an the person who answered told me he did not have access to online service and I could make the order with him. Ok....but every item I ordered was between two to five dollars higher than what was posted on-line. Ok....I understand Covid messed up everybody. No argument when I was told my TOTAL. My total was $71 plus change. I payed by credit card for my food that was going to be delivered. Ok. I have my $10 tip for the guy who came over on his motorcycle. He gives me my food and then a credit card transaction receipt for me to sign that says $81.18. Immediately I call the restaurant for them to explain the charges. After much back and forth between each other, a woman, who told me that she was the manager, told me the extra money was tax and a 4% charge for using credit card. I told her that if I was told that there was a charge for using a credit card , I would then have decided if I wanted to pay by credit or cash....but to tell me, when I ask you for the total one price and then charge my card for a price that I did not agree to, was deceitful. The woman then said that the charges are written on the menu.....I am going to know charges from a menu that I don't have? Really??? All I am saying is fool me once and that's it. If you like their food carry cash as we are all trying to save a few dollars especially when you have a big family. 4 stars for food. O stars for...

I used to order regularly from here but I've had to stop after their customer service has been so poorly managed. I place an order in preparation to my break as a work in a hospital and my order was delayed an hour and half - when I called to get the status I was told that the driver postponed my order because he had too many deliveries. I requested to speak to the manager to clearly understand how they can operate like this... I was quickly told that the order will be delivered right away.... 2 hours later the driver arrives with a smile as if it was a joke. I'm on break and spending my hard earned money and he smiles as if it's no big deal. I'm guessing their business has been so lucrative that they can treat people in this way. Hopefully they will read this and DO BETTER. Either way I'm not spending my money on a place that has poor...

The lady who takes the order over the phone is theee most rudest person you can deal with when placing an order over the phone. I will no longer order from this place because of the extremely rude and unpleasant customer service I received while placing an order and had to cancel because of how obnoxious the lady behaved over the phone when I simply asked to repeat my order for reassurance that I placed the correct orders and they have the correct orders as well. If anyone wants great chinese food with excellent customer service go to New World Chinese 440 S Broadway, Yonkers, NY 10705 don't waste your money...