Moe's Southwest Grill — Restaurant in New York

This was my second attempt at trying this Moe's location. Again, another bad taste.. No "welcome to Moe's" upon entering by any of the 3 people behind the counter. The employees are miserable. We ordered the bowls and was told that they stopped making the shells almost a year ago. One female made a statement over in the corner " just take it and eat it" The servings are sooo much smaller then other locations. It didn't even fill the bowl with the portion size. We went on a Monday so it was the Moe Monday special of a salad/ burrito and a drink for 7.99.. When we cashed out we weren't even told about the special..we saw the small sign hanging on the glass and had to ask about it at the register as our drinks weren't even offered to us. Not a good place to eat.. Staff is not friendly, small portions, and not good customer service.. Oh and ask for your utensils cause none were in the bag since ya know we eat salads with our...

I ate here the day before the business shut down indefinitely for renovations, so perhaps my experience was atypical, but the food was very, very disappointing. It was really bland. I ordered a basic grilled chicken burrito with rice, beans, cilantro, sour cream, and cheese, but it felt a lot like I was eating some sort of unflavored protein loaf. I also had chips with queso, and the queso too had very little flavor, tasting more like emulsified oil than cheese (never mind seasoning or onion or peppers or any other flavorful ingredient).

I had no complaints about the service.

The space was somewhat cluttered and had unruly children wandering around. The salsa bar was understocked.

It's a nice convenient location with a few quite healthy options and several moderately healthy options, so I'll give them another try after renovations, but... not until the memory of this weirdly bland meal...

Good food. Unfortunately, upon entry in Moe’s, my friends and I were disappointed to discover that we were not welcomed to Moe’s. None of the staff remembered to say, “welcome to Moe’s”. The steak was terrible and the chicken was kinda rubbery. I’m filled with sorrow because the steak used to be different, and since they’ve changed it, the steak quesadillas are much worse. They used to be so delectable. Also, the chips were a bit too salty for my liking, But at least the queso was delicious. I liked one of the staff’s hoodies, though. The staff was altogether very polite and friendly, even if they did not welcome us to Moes. Goodbye now, I must go to restart my...