Papa Johns Pizza — Restaurant in New York

I ordered delivery and the driver refused to come out of his car. He didn’t speak any English and I don’t speak much Spanish so we were very confused trying to communicate. He had my address and confirmed it. He kept honking from his car which didn’t have hazards on or anything. I couldn’t find which car he was in and he didn’t come out. He texted me in English confirming the address. I texted him back in Spanish (using the translate app, literally going out of my way to try and communicate) asking him to come out of his car and what color his car is. I got no answer. The driver drove off from my address with my food while I stood outside. I heard the car pull off and called. I got no answer. This is ridiculous. I paid for my food and I paid for delivery. I just got home from work and it’s 1am. I didn’t even get to go inside and now I have to go to Papa John’s. So I arrived and the driver insists that he gave it to me or some woman. I was standing directly in front of my building. Nobody came out of any car. No random pedestrian came up to any car and walked away with 2 boxes of pizza. But he insists that he was robbed. So basically they don’t have any system in place when handing out orders. They could’ve confirmed by asking the name for the order, the phone number, anything. I work in fast food and these issues rarely occur at my job because we confirm the phone number used to order before we hand them the food. Also I paid for delivery and now have to pick up my food. Whoever is on shift says I have to wait for tomorrow to speak to a manager about a refund on that. I’ve been a papa johns customer for years but this is the last straw for this location. They were nice about the mistake and did fix it. But there’s been too many issues since I started ordering from this specific location. There’s been an instance where they basically were lazy with cutting the pizza. They literally made three cuts instead of four. So instead of 8 even ish slices, four slices were the right size and the other two slices made up half of the pizza. It’s hard to explain. But they did it to two pies that night. The garlic parm breadsticks from here aren’t as good or saucy as I’ve had at ANY other PJ’s location. That’s my favorite menu item and it’s not good at this specific location. I’ve had instances where they left out the dipping sauce. These reasons may sound petty but I’ve been ordering papa John’s for like 20 years and it’s pretty consistent at every location. And I’ve never had these issues at any other location. I’ve had issues where they didn’t want to give the food to the right person because they couldn’t confirm the order accordingly. I’d prefer that rather than y’all giving my food...

I placed an order at about 8:50pm and then receive a phone call from the restaurant at 8:54pm informing me that the pizza would take 60 - 90 minutes to arrive and that when it does arrive, I should present my credit card to the delivery person. I do not agree with this at all. Afterward, I called at around 9:14pm and said to the woman that I shall come and pick up my pizza instead since the walk from my apartment to the pizza store was only 16 minutes. She puts me on hold for about one minute and then says the delivery guy already left so I should stay where I am until he comes. So the delivery guy comes at 10:05pm and the pizza is not only cool and requires me to reheat it (and it was just average) but they forgot a part of my order (two extra sauces...not that big of a deal but I wasn't giving away my money...I wanted something in return for it). I would like to say that I am never ordering from this outlet of Papa John's again. Please hire more...

When I first walked into the establishment another customer was arguing with the staff about trying to have him double pay....that should've been my que to leave...but nay, I stayed. I ordered a large 16' stuffed crust 2 topping pizza w/ garlic parmesan bread sticks. What I was handed was a 14' stuffed crust two topping pizza...when I noticed the size difference I was told " It's a 16' inch it just was in a different looking box".... didn't want to argue because he acted as if he spoke little English....(Which goes back to a part of the argument with the other customer)....got home and those garlic parmesan bread sticks was missing ALL of the garlic and parmesan! They were all different sizes and shapes and literally just bread. I've eaten here before and never had an issue but whoever the workers that were working 7pm on 9/30/2022....get it together!! And I tipped as well....get...