Papa Johns Pizza — Restaurant in New York

I ordered from here reluctantly because the last time I received delivery from this Papa John's, the buffalo chicken wings weren't cooked completely but because they are open after 10pm I decided to give them another chance ( Y DID I DO THAT); This time I ordered the ultimate pepperoni 10' pizza and 8 hot wings and the whole order was not hot, the bottom of the pizza was soft and mushy and the food tasted not fresh...Needless to say that after a couple of bites I gagged....I then decided to write my review as well as call the store to let them know about how the horrible food is unfair to a paying customer and the person in charge whom I spoke with did not care at all...He said I should have told him well done...( I've never had to tell a pizza maker to make sure that the inside of the chicken wings and the bottom of the pizza are done)....Buyer beware because obviously the general manager of that branch does not bother to do standard inspections on his staff particularly with how to produce quality food for the paying consumer...WHAT A SHAME... $21 down the...

Worst service I've ever gotten in my life. I placed an order with this store and got a 30-40 minute wait time. an hour and 15 minutes later I was still waiting so I called the store and was told that the driver was 2 blocks away. 20 minutes later I had still been waiting for my order so I called again and asked what was going on and they put me on hold for 10 minutes I wound up having to call back and speak to the manager Luis who then put me on hold again and then informed me that the driver had car trouble and that it would be at least another 20 minutes for another driver to get to me. he then wouldn't even give me a discount for waiting so long to receive the pizza that was already cold. I will never order from this...

I love the prices and the Pizza is good HOWEVER you guys waste too much time talking and struggle to get the things you need across the street. It Should Not Take that long for you guys to start making your Pizza. If you guys stop being lazy half the time and actually work. I would give 4 or 5 stars. I havent experienced any issues except waiting time. Sometimes you guys take too long. Papa Johns get some workers that put in the work. Oh and the Menu changes way too fast on the TV Screen. Please have a Menu up at all times for new Customers.

EDIT: I see an improvement in workrate, getting the Pizza ready faster and less sloppy. Good! Now from a...