Paradise Island — Restaurant in New York

Unequivocally one of the worst experiences I've ever had at a restaurant, quite literally anywhere in the world. Today is Mother's Day, but we were seated after docking our boat. At the beginning, the young woman serving us spilled a tray of drinks on me, which I am not too upset about because things happen. She is learning and definitely needed more guidance and support from her managers before being ready to serve. However she was kind and apologetic, and I do not fault her much for the rest of our experience.

With a party of 8, all of our food came out at different times. Not merely a couple minutes, but over 20 minutes. By the point that the remaining food had come out, the manager decided to act childish and tell us he would be voiding our check and told us to never come back. Our complaints were merely addressing that the food was cold, beers were warm, and half our table had not been given their food. At no point did we speak aggressively to the manager until he decided to become irate and blow off our entire table. In my years of travel and dining I have never experienced such an unreasonable manager that couldn't handle a relatively easy to fix complaint.

We had many friends who ate there earlier as well that noted that the food was not worth the trip but had decided not to mention anything to management. If you cannot accommodate more tables, simply tell people there is a wait to avoid providing a terrible experience. I can be sympathetic to a degree as someone who has worked in hospitality before but the behavior of this manager was completely uncalled for. We are part of a boating club and will let our friends know that this establishment should be crossed off the list of places to enjoy a break from a ride. Incredibly sad that a place in a prime location with so much potential is so poorly managed. To the owner, I would recommend actually training your manager as he has a temper and apparently cannot handle simple complaints. We tipped the young woman who was just extremely kind and apologetic because she is not responsible for his behavior, but you all need...

Got there around 6pm to dine in, Jules who was at the door said there’s a show starting at 8pm it will be $20 per person if we stay for the show so I told her we are not going to be there for the show so she went to speak to someone else and came back saying it’s ok they will not charge us for the show since we are going to leave before that. So we sat down, order our appetizer and meal. They served us around 6:40 pm At 6:50 pm Jules came to the table to inform us that the show will be starting at 7:00 pm and would have to charge us $20 each. I spoke to her and said this was not what you said to us in the beginning she said she made a mistake Paradise Island, your employee making a mistake. It’s not our fault we had to take our food to go or it could be that this is how you guys get customers you lied to them just to hold them in there and once we order we have to pay this is a scam!!! Lying to customers it’s the worst thing you could ever do. You would never get business from us again that’s for sure and I would never recommend anyone to your restaurant. Yes, you are not going to lose business just because of me however paradise Island, because of your False information to get people to stay in your restaurant Will make you lose customers. I’m not your regular customer. It’s my first time here. It was my Fiancé Birthday and we were going to have a nice dinner Until you ruin it with your false...

Paradise Island is a restaurant on one side and a large tent covered padio with a "Tiki Bar" along the waterway between Arthur Kill on Staten Island and Perth Amboy/Harbor Town, New Jersey. Much like Marina Café, the other Tiki Bar on the opposite side of Staten Island, management thinks it's not a Tiki Bar, but Studio 54, 2025. Rather than playing music one would expect & hope to hear during the day at an establishment promoted as a Tiki Bar, Jimmy Buffet, Reggae, etc., they play the music that one presumes is played on the dance floor at 9PM on a Friday for the 20 something crowd. Of course, being situated along a marina with very expensive boats of various sizes, the mean age of the lunch clientele is 50+, although, on this day, there were younger people there, too. I joked that all they need is a disco ball. Just before we left, a DJ showed up and, sure enough, turned on the disco lights. It was 3:30 on a sunny afternoon. The drinks and meatballs & ricotta app we had were great and a very reasonable price. Our bartender was very nice & accommodating, as well. We'd have stayed...