Sweet Sweet Sues custom cakes — Local services in New York

please let me start this review by stating I am a business owner myself, so writing a poor review is not something I have done before, I felt the need to express how disappointed I was with a recent cake order, I have had a cake done by them 5 years ago, which was delicious, let me start off by saying when you place the cake order, its like your doing him a favor, NO personality at all, I own a business for 40 years, and thats bad business, then we showed pictures, he simplified and changed the vision, I went along, they know better, this is what they do, well I will tell you what I received, for nearly $1000.00- a four tier cake, that I believed would be ice blue, and a hint of blue inside, I told him my concerns for a blue cake inside, will turn people off and not be eaten, he assured me its great, and a hint, what I received was a white fondant cake, he claimed was "their" ice blue, non ediable decorations, and blue cake inside, DENSE and SWEET, I looked around and all left behind, largest layer was thrown out, I can not believe they would put their name on this cake, and still be in business?, NO real work went into this cake?, How they charge what they do is ridiculous, If the inside was good, may be this review wouldn't be taken place, but that wasn't the case, worst cake I ever had.....pic to show, it's not a worthy $1000- cake...

If you want a beautifully decorated cake as a show piece then this is the place but on taste it sadly missed the mark. I did get a beautiful cake although I do feel the original picture of what I sent in as far as the topper was nicer, still very happy with the way it looked. Moving on to taste. I specifically asked that the cake not be crazy sweet but when I tasted it, it was a pure sugar rush and a little grainy on top of it from the sugar. This is also the feedback I got from almost anyone who tasted the cake. Sadly, 2/3 of this $13 per serving cake went to waste even though I had more people than the cake was meant for. It was very dense like someone else below had mentioned. Like John below had said they need to improve greatly on customer service because I also did get the feeling like they were doing me a favor by letting me order a cake from them. Would it order again? Only if I wanted it specially for a showpiece and not as a source of dessert. I had a whole candy table for my baby shower so everything else substituted it. Bruno’s definitely hit the spot...

Dom and Sue made the most stunning custom 5-tier cake for my September wedding. Dom patiently designed the cake and made recommendations when I was unsure of what would look good. I thought his sketch was beautiful but seeing the actual cake took my breath away. Dom is an ARTIST! He added so much detail when he sculpted that cake - it was beyond my imagination. Unlike most wedding cakes, this cake was not dry at all. They had a wide array of flavors for both the actual cake and the fillings. I don't like raspberry but when I tasted the white chocolate frosting with raspberry drizzle, I had to have it. The chocolate with chocolate ganache - well balance sweetness and out of this world delicious. Truly one of the best cakes I have ever tasted. Thank you Dom and Sue for contributing your incredible talent to my...