Roti R Us — Restaurant in New York

Curry Shrimp Should NOT Melt In Your Mouth!

I ordered some curry shrimp with channa and potatoes, pumpkin and buss up shot roti. Also got soursop/passionfruit juice. Based on the total price (over $70 for 3 dishes and 3 drinks), I was expecting a dish that tasted decent, was properly spiced, and would be nice and filling to start my day.

What I got instead was SEVERELY overcooked shrimp (curry shrimp should NOT melt in your mouth! Ever!!!), channa that was the consistency of mush, potato chunks that only a dog or cat might eat, and pumpkin that tasted like nothing (I only realized I was eating pumpkin after a closer look at my plate-- more on that later).

Presentation initially seemed as expected for a take out restaurant, but as I looked at the dish some more, you realize that you might as well be eating curry shrimp "soup", which is NOT a soup I'd ever like to try.

Restaurant was not a welcoming place to walk into, although I never felt unwelcome there and I was in and out within 1 minute or so. food looked nice in the restaurant, presented buffet style to be served by the employees working there.

I only give 1 star for the buss up shot, it was moist and not very oily (not as oily as other Caribbean restaurants serve to patrons), which was refreshing. Not a place I would recommend. Overpriced...

I loved the workers prior to these new people that were there! No professionalism and no class! The restaurant closes at 8 pm, and this new Jamaican man they hired will tell me they have no food lol ( I ordered on Uber eats, a stew chicken meal and curry chicken buss up) he tells me there’s nothing left and he can’t substitute for another dish? So I took it upon myself to go drive over there a long behold, there’s plenty of food! So the same man is there speaking rudely to many customers so I waited for my turn and said I thought you explained to me over the phone that the restaurant is about to close and there’s no more food?! He then lies and says he never said that …. Lol so I showed him my Uber app and said I’m the customer you just spoke to.

I’ll be honest bring back the TRINI workers that were there before because these new workers that are now hired at the establishment currently have horrible customer service! I’ve been coming to Roti-R-Us on flatlands Ave from the beginning and never experienced this type of...

So the staff at Roti R US caught me on the RIGHT FREAKING DAY. and I'm taking this time to write this review because I think the OWNERS who are probably trini would've been offended by what I just witnessed. One I would like to start off by saying my order went from 6 doubles to 2 after I saw how they were prepared, although my partner insisted we still order them. The young lady, with a Jamaican accent and pony tail, was very rude and when I tried to inform her of how to correctly prepare the doubles bc she made some sloppy sandwiches that pissed me off. I tried to show her after her asking me to show her since I know and she then proceeded to the back to get someone else to complete my order, I presume because of her INCOMPETANCE. I beg you, please get your Staff in order I don't always want to drive to Flatbush or Queens to get good doubles, train your staff have them watch videos on customer service and how to PREPARE A DOUBLES AND ROTI bc it's disgusting and you Will continue LOSING business of the staff...