Sarku Japan Teriyaki & Sushi Express — Restaurant in New York

Really good food but poor costumer service skills, there was that said "PICK UP HERE" , since I ordered for pickup I thought that had to go straight to that window that clearly says "PICKUP HERE" since I didn't know the ladys there saw standing there didn't greet me or anything, both of them assuming that I should make the line, where the walk ins were, so I asked her what do they do with the orders placed on the phone and she responded im a very rude way: "Why don't you make the line? Why are you standing there? You should pay first" and I said: "Well I didn't know that I had to make the line for pick up orders since you have a sign there that clearly says "pick up" and she said "well I will explain to you right now for next time, when you come here you need to make the line and pay"

First of all, I'm not even a regular costumer of this place, and second you should have a sign that say "pay first before picking up your online/phone order" and if you see me standing there at least ask me or greet me I don't have a problem making the line like everyone else but you should communicate better with the costumers that actually pay for their food like...

Worst teriyaki place in queens. the lady in the front gave me an attitude because we came in an hour before they close. i then seen the lady place a old chicken teriyaki order with my order thats been sitting there from someone elses delivery order also i ordered a kids bowl for my daughter and look how much food i got after pulling out the veg. i also bought two other chicken teriyaki orders. i got ripped off on the portion plus had burned pieces of the grill in it smh i asked for no veg and they put veg on every order plus tried to hide it under the rice because they didnt want to take it out smh. the chicken is like boil chicken rather then fried. never gonna order again just because you close in a hour dosent mean you should short people out there...

I used to really like the food here and would order a couple times a month when I was tired of eating fried food from some of the fast food restaurants in the neighborhood. I stopped buying though when I saw that they received a "B" restaurant inspection grade. I can't trust their food or their cleanliness anymore.

Even if they receive an "A" grade in the near future, I find some of their prices difficult to justify. The Sarku Japan app doesn't work 90% of the times, and there's another japanese restaurant that opened 2-3 blocks away from here with similar food.

I'm really disappointed, but I hope they can turn...