La Abundancia — Restaurant in New York

Won’t ever buy here again and if you have any self respect you wouldn’t ether. I never leave google reviews. NEVER. But today’s experience was so disgusting that I felt I must leave a review. Went in to get my wife an iced coffee and said I wanted a “cafe frio”. The older heavier set lady ( who already had an Attitude) said yes but proceeded to make me a hot coffee. I kindly told her I actually asked for a cafe frio ( iced coffee ) by the way I was not upset about what happened nor did I give her attitude when pointing out her mistake. She became upset and start saying in Spanish “ you did not ask for an ice coffee you asked for a cafe (coffee)” she proceeded to turn to her co workers and say “ did he ask for an ice coffee?? Because he didn’t. He asked for a cafe. You never asked for an iced coffee”. Her co workers did not answer her and continued working. This was all in front of customers and it was busy. A lady next to me looked at me in horror as this lady, who is in the CUSTOMER SERVICE business, basically berated me in front of ordering customers, over a misunderstanding that I was not even mad about. Embarrassed I told her it was fine. And she said “ ah bueno” as if to say you better. And gave me the hot coffee. I again asked her for the iced coffee and she made it. She stepped away and without even looking at me as if I was her annoying child told me the straws are over there and didn’t even bag the new coffee for me, I had to put it in the bag with the hot coffee. This isn’t the first time she has been nasty with people as I see from the reviews. Yet she continues to work there. Says a lot about this business. This behavior should not be tolerated. I will be going in every single day in the morning until I speak to the manager about this ordeal. Moral of the story is don’t come here because they obviously do not care about customer treatment for her to feel this comfortable treating people this way. This is the last time I ever give 1 dollar to this establishment and I will be sure to advise anyone who asks me about the place to not go there as well because it’s...

My order was 1 Coffee & 1 Arroz a la Valenciana (03/29/2024). 3/4 into my meal dirt and dust particles fell from the ceiling tiles on top of where I was sitting; on top of me, on top of my meal and coffee. I got up and explained one of the female servers what happened. I told her to go and see for herself the table where I was sitting. I pointed to the dirt and dust particles on the table. We both ran our hands and fingers on the table. She was unfazed & unconcerned about the mishap and condition. Her only response was "we don't have that here." I asked to speak to a manager or supervisor and was told there was none available. I asked for a business card and I was told they had none. I asked for their phone number so I can speak to some responsible person and I was told that she did not know it. I was rudely told to Google the information if I wanted the phone number. No professionalism, care or concern was ever shown, demonstrated or exhibited by anyone there. This is a health and safety issue & concern that this establishment failed considerably not only to mediate but failed to apologize for and failed to satisfactory addressed. I hope their security cameras will do all the talking. They lost a loyal, respectful and humble customer. No...

Terrible. I was there today around 8:30 pm and bought a few things including a soup of the day. The lady what helped me was kind and courteous but she forgot to put out the soup inside the bag with the rest of the items I bought. Completely understandable to forget. But, I called just 2 minutes ago to let the restaurant know that the soup was not packed, and I informed the lady that answered the phone about it, and she told that there is nothing she can do, and that “she done a know the name of the person that assured me, and that they don’t give refunds” I told her that I paid with credit card, she said that she couldn’t help me, and that I needed to go to talk to the person that assisted me…? I ask her what is the name of the lady that was working about 2 hours ago, and she replied “i don’t know her name, i cant help you” then hung up on me. No customer service, no...