Wendy's — Restaurant in New York

We've been to this Wendy's many times. Almost always through the drive-thru. Today we decided to go inside to let my 4 yo use the bathroom and get our food inside. Ordering inside was a HUGE mistake. This place obviously prioritizes the drive-thru, and that is the only way to visit. Inside, I watched as they made mistakes on every single person's order. When I first came up to the counter, I felt for the staff as they were dealing with belligerent customers throwing a fit about strawberry lemonade which they'd never actually ordered. Instead of dealing with the simple situation, they kept ignoring these guys (who were rude, loud, and immature, spilling their drinks on the floor of the restaurant and cursing at anybody who worked there), and continued serving the drive-thru customers. I ordered my small order - and waited 20 minutes before it finally came up. And it's not like they forgot it, only one other person got his order while I waited, while many cars passed by their window, getting their food. The last thing I wanted was to cause an issue for them after what they were dealing with before, but when I finally got my order, it too was missing something and I mentioned it. The employee treated me as though I were one of the guys that had caused a raucous, and not a patient customer who just stood in this "fast-food" restaurant for 20 minutes. I don't plan to ever walk through their doors again.......though I may go through their...

Service - depending on the day and time it varies how well you are being served; that being said I go mostly at night and find that although they have a overflowing drive thru they get the order to me and whoever's with me as fast as they can with hardly anything wrong with the order. I have never encountered a worker at wendys that hasn't been polite and courteous.

Food - This is where 1 1/2 stars comes off 😢 though, as fast as it comes to you sometimes the burger or whatever you ask for is not properly heated enough or sloppily made. You don't ask for another well because you'll know if you ever watched the movie waiting... The only thing I have ever encountered other than this is that the milkshakes are basically laxatives if your stomach can't handle it.

Cleanliness - it is pretty much clean except for around the soda dispensers since its sticky around there (probably from soda spills and such). Haven't been to the bathrooms so I cannot comment and I usually get it to go so can't comment on the tables and benches.

Overall - its good for grab and go but not really ideal for sit downs or long time spending in the restaurant. Preferably order with doordash or just get in your car and go through the drive through.

Final rating is 3 1/2 but since I can't give it a half I gave it 3 for the...

I write reviews for a lot of different places all over the nation and I’ve been to almost 50 different Wendy’s establishments. Some of them I comment on if the service is good. But this restaurant is almost time I’ve been here I’ve been traveling back and forward to Staten Island. Not one time have I had to wait for my food over 60 seconds. And that’s a rarity because when these lines are always lol and you always have to wait at least 5 to 10 minutes to get your food. But from the time that I talk to the drive-through attendant to the time that I walked around will pretty much drove around the drive-through to get my food it’s literally. there are never more than one car in front of me when I arrive here and that is amazing knowing that in my past there’s always at least five cars in front of me which makes me wait there for about 5 to 10 minutes to get my food so I had to make sure I wrote About it everyone know that this is amazing tickler restaurant has things figured out to the point where things are moving like clockwork. So I want to think the staff and the management that...