Dunkin' — Restaurant in Newark

I went in around 6:40 PM today Saturday 10/11/2025 and immediately noticed a female employee wearing a hijab sitting on the counter scrolling through her phone. This is both unprofessional and a clear health code concern. When I walked in, she glanced at me briefly, then went right back to her phone without greeting or offering assistance.

After waiting for about a minute, I asked if I could place an order. She looked up, seemed annoyed, and said “yes,” but didn’t get up right away. After a few more minutes, she finally got up and helped me and then went right back to sit on the counter again.

When I asked to use the restroom, she said it was “closed,” though there was no sign saying it was for employees only.

The overall experience showed a complete lack of professionalism and respect toward customers. Staff are paid to provide service, not to sit on counters and treat paying customers as if they’re inconveniences or their peasants.

This was a disappointing experience and not what I expect from any establishment. I hope management addresses this behavior...

Walked into this store for the VERY first time today, I was smiling and polite as always. Yet immediately, I was treated rudely by the register staff woman and other associates as soon as I spoke/asked anything! I ordered a coffee to use the restroom as it was an emergency plus this is a very a dangerous area. I have NEVER been so belittled and made to feel like such utter scum from any store employee, EVER! I personally have over 20 years management experience, this is inexcusable and ATROCIOUS! I am truly baffled how certain employees have even retained their job positions!!! The fact that the managers attitude was garbage explains the disgusting quality of this locations morale, over all attitude, service in all regards and even quality of the product. Zero customer service skills.

WILL never waste my time or money there again. And I'll have plenty of others find a new store as well, until things are rectified. Because no one is listening to the many complaints about this...

If I can put no star that what I put I when I did my order I ask them for 4 donuts when I went to the front YASSER the worker asks me again for the donut so I repeat to him again when I see my receipt I see 6 donuts so I tell him I told u I wanted 4 donut he reacted with a bad attitude saying he didn’t took my order and that was not his problem to make the story shorter he snatch the donuts back and the stuff in the other donuts in a bag . Sinking donut should check what kind of workers they have that would give attitude...