Newtown General Store — Restaurant in Newtown

I’ve been coming here for years because the sandwiches are good and I make it a point to support local business. During these times of inflation, we choose wisely which businesses to support as our money is stretched thin, we are aware that we have a choice and when we patronize a business FOR YEARS, we expect basic customer service.

My 9 year old daughter and I bought our sandwiches and sat at one of the tables in the front of the store, by the window. There were no other customers sitting around. The cashier brought a huge bucket filled with dirty water and a huge mop and started mopping while we were eating. She kept on mopping without any regard to myself or my child. We had our food all laid out on the table, this cut our appetite short. We put all our food back in the bag and I told her that this is not the way to treat customers. She replied in a dismissive manner that her shift was about to end at 3 pm and she had to mop. She then proceeded to tell me in a snarky way that the store was open until 5pm, and that I would have plenty of time to finish eating my sandwich AFTER she finished mopping. I told her not to worry I was going to leave and she can mop all she wants. Unfortunately for her, I happen to understand Spanish, she turned around and started complaining about me to one of her coworkers. I didn’t even respond to that, we just left the store.

Note to the owner: If you have a policy that requires your employees to mop at the end of their shift, add an exception to this rule (do not mop when people are EATING). As a customer, I do care about cleanliness but the mopping could be done at the end of the day, when all eat-in customers have left. That is just basic common courtesy and also good customer service. Please teach your staff that the customer is always right, not to disparage the customer or complain about the customer in a different language right in front of them. Your business is not a charity, the customer has to PAY for food and CHOOSES to patronize your business, the least your employees could do is show their appreciation. I will be looking for other places to get my sandwiches (there are quite a...

Located not far from the flagpole on Main Street. I ordered from here for a work event. I had to order 70 breakfast sandwiches. It included a mix of ham, bacon, sausage, and plain egg and cheese sandwiches. The order was ready as promised, and I was helped outside. Sadly, I did not take a picture of the giant box that was given to me with the sandwiches. There is a special for one dollar off per sandwich when you buy a large amount. I don’t know the actual amount. I had a ham, egg and cheese on a roll. It tasted really good especially for the discounted price.

There is a huge drink selection and a full menu for breakfast and lunch. The decor inside is really cool. It looks like a store from early 20th century America with all the wood. Tables inside to sit and enjoy your food. I will definitely be returning to try one of their...

I read a few reviews of the Newtown General Store and it sounded intriguing. Living a few towns over, it took about 30 minutes to get there. I got to choose because it was my birthday. I like informal and something new, and after a light meal, it was a stop at a local ice cream stand. Another place I hadn't been. We seated ourselves and ordered for 3. No waiter service, which was fine. Food was excellent. Coffee from the machine was surprisingly hot and decently strong. My 100 year old father even liked his chicken parmesan sandwich, and he's choosy. Only negative is no restroom. Used the one in town hall, next door. No idea what happens when that's closed. Not in Newtown often, but I will definitely get back there again for a delicious lunch. A nice selection to choose from. Very nice decor too. From an...