Peppers Mexican Grill Nicholasville — Restaurant in Nicholasville

Sadly, we went in at the same time as several other large groups. The staff was clearly overwhelmed. Service was not the best, most likely because of the aforementioned number of parties there. We had a party of 12. The waitress, when taking our order, stood at one end of the table, so everyone had to yell their order over all of the ambient noise. All she had to do was walk around. When we finally received most of our food, three people in our group didn't receive their food for some time. Once they finally received their food, it was barely warm, and one was incorrect. Had the warm order been hot, and as ordered, it was probably quite good. I'm hoping they can get more staff and get the...

Place is an absolute nightmare. Horrible all the way around.

Did an online order and got an email saying it was ready. Drove to the restaurant and they have no clue what was going on and couldn’t locate my order. They argued with each other about whose fault it was in front of me. I waited for 45 more mins for my $65 order.

They eventually re made my order and just sat it on the rack beside me instead of handing it to me after 45 mins.

The 2 young lady’s up front were nice and equally as frustrated with the management and staff.

Would give 0 stars if that was an option. Will...

Called in for a pick up order. First time I was hung up on second time the man couldn't hear my order I had to say it a few times. The food was ready on time but the rice was super dry, steak was overcooked, also paid extra for shrimp and got a total of 4 pieces. I'm not sure what happened that night but it just wasn't the greatest. First time eating from here after the change of ownership. I may give them the benefit of doubt for a second time as they are fairly new and could be getting the...