Schlegl's Bakery & Cafe — Restaurant in Niles Township

The customer service I experienced here was truly horrific right from the moment I entered the bakery. There was no welcoming atmosphere, and it was evident that the staff had no interest in assisting my family.

To make matters worse, it was my mother's first time visiting, and she faced difficulties understanding English. When my mom asked about the pastries, instead of providing a helpful response, the staff member completely ignored her and attended to other customers. It was a blatant display of disregard and insensitivity, which seemed to stem from a racially biased reaction.

Despite these initial disappointments, I decided to proceed with my plan to quickly grab some pastries and leave for a graduation party . However, my expectations were shattered when I asked for a sample. The staff member responded in the rudest manner imaginable, going on a lengthy tirade about how she couldn't keep providing samples. It was an unnecessary and disrespectful reaction that left me feeling both shocked and humiliated. Denying a sample isn’t a issue and completely understandable, but the rude manner was completely wrong.

Throughout the entire time there, the staff member rushed us, displaying a complete lack of patience and professionalism. In an unfortunate exchange, I reciprocated her impoliteness when she was ringing us up. Predictably, she seized the opportunity to be even ruder, using my response as an excuse for her continued unpleasant behavior.

Save yourself the anguish, time and money and find a bakery that appreciates their customers and values providing a...

I have been to this place three times before I wrote this review. The people are consistently unfriendly, cold and makes you feel like you said the wrong stuff or asked the question the wrong way etc. I got a variety of pastries for my staff some were good some were whatever.. Very ordinary. Yes the place has this Polish/German bakery look but these are plentiful in this neighbourhood. What is gonna make you different? It should be friendliness... But they consistently flunked this department... I wont be going back also because I am very particular about my croissant... It was stail!!! This is why I did not go to Dunk in donuts across the street because I really enjoy a crisp, freshly baked croissant in the morning... If you are a bakery and you dont see a problem selling old croissant, why should you be any different? Flunked again and again... Unfortunately if you have developed taste buds and you are used to good stuff because we live in this kind of city, you are not gonna make it as "good" in my book... Keep on serving mediocracy with an attitude... a smile is not too much to ask... I am...

I loved the cake very moist but dont get chocolate fudge on top of custard it was to hard while everything else was moist and good but that's my fault 4 picking that! The cake was just a little different from what I wanted a better Michael Myers face his face was to big for the cake and his nose looks like Michael Jackson and a jokers smile and is that a hole under his lips?? Why was that there? Also the ear looks funny sticking out it's on the cake which made it look funny and everyone laughed at it! I didn't say anything cuz it was day of his bday and I did ask my boyfriend if it looks good but in a way we're it didn't look rite so I took the cake anyways cuz I needed it, but the taste of the cake was really good and moist..o and another thing was the eye brows they look like zig zags what I wanted was the 1st cake not the 2nd they dont look alike at all! For the price of the cake I should of got what I wanted! But I'm gonna give them a 2nd chance because I did love the taste...