Marco's Pizza — Restaurant in Nolensville

This is the most inefficient place I’ve been to. I tried giving the benefit of the doubt, acknowledging that they were a new place and needed to get the kinks worked out, but nothing changed. Extremely long wait times and the high school staff did not appear to have customer service skills nor understand their part of the “workflow.” Lots of running around and chaos. Unless I asked specifically where my order was, staff left me hanging. I had to ask for a refund as that wasn’t offered to me after my order was not ready when arriving after pre ordering on their website. Please do not get pizza from this place. Horrible experience. After four chances I will not be returning, nor recommending to any friends. Spend your money elsewhere. Tons of other great pizza places in the area. Corporate needs to get involved or the owner to figure out how to appropriately train staff, otherwise they are going to continue to anger and frustrate their customers. If anyone from the restaurant is reading this (management or above), feel free to contact me and I will be happy to share further information on my experiences and suggestions on how to...

Ruined Mother's Day Dinner! Ordered delivery at 6 pm, was told 50 minutes. 8:30 pm still no pizza. Called and young man said it's been sitting there for pick-up. We have never picked up. When I placed the order, the gentleman spoke as if he knew what to do based on history. Worse part, it was going to be a treat for my 86 year old mother on her special day. The young man didn't apologize and had an attitude of "oh, well get over it". I told him this is the end of our patronage to Marco's Pizza, he simply said goodbye. If he were my employee, he would be held accountable for dragging down the brand. Horrible customer service. I have lost confidence in this business and would not...

I had just left the store when I opened the box and saw that there were flattened air bubbles all over the pizza. Half had toppings and half had only cheese. The side with just cheese seemed like it had little to none because of the air bubbles. It also didn’t have the crust toppers I requested but I had to get home and feed my siblings and I didn’t have time to have them remake it at 8:15pm. Speaking of, I requested it be ready for pick up by 8 and it took them enough time to just make it really quick then when I had requested. Having worked at a Marcos before, I know this isn’t up to their standards. At least the toppings...