El Pollo Loco — Restaurant in Norco

Update: Pretty sure I got giardia from a salad I got from them on Dec 23rd.

Update: They forgot an item so I went back through. The girl at the window was nice, the woman that ended up giving me my missed item said nothing to me, just handed it and shut the window. Then when I left, I realized they didn't give me utensils either. Had to go home to eat which wasn't the plan. I ordered my meal that included 2 sides, as two broccoli sides, and they didn't even fill one of them all the way. Then got to my last piece of chicken to find feathers. I get that small feathers get missed sometimes but theses are big, made me lose my appetite.

Spent 20 minutes in the drive thru with no movement. When I got to the window, this was the second time the girl handed me my food without a word, leaving me to wonder if she had given me everything or not. It's not that hard to say "And here's your food," or "Have a nice day," even if it's just to let the person know they...

On 4/6/22 at 1:17pm I had the worst drive thru experience. First of all I waited almost 25 min on the line. The attender: 155 Carla.R was super rude.. I understand that the store might not have some items available on the menu. But she could have simply said .. Welcome and I’m sorry but we only have chicken and sides available nothing else on the menu. She waited till I asked for 3 different meals and denied me. When I finally got to the window she said nothing she took my card. Passed me my bag and Turned around never giving me my drink. So I was waiting for her to return with it and 2 mins later she shows up.. no drink and I said excuse me can I have my drink? She asked me what I ordered and I said Fanta orange And she finally returns with it.. Seriously If you dont like your job get another. I wasted my all my lunch hour on the line and when I finally reached her she was the one slowing down the whole drive tru with her lack of customer...

This location is run by monkeys. Their lobby is closed so you can’t order inside yet I’ve sat in their drive thru for 45 minutes with only 4 cars in front of me. They always get my order wrong and the chicken is always burnt. I tried to go tonight because I unfortunately really like el pollo, checked their listed closing time and saw they closed at 10pm, cool, it’s only 9pm. Nope. Drivethru was blocked by cones, waste of my time. Don’t know why I expected anything different. Whoever manages this location should be fired as soon as possible as well as everyone working there. These people probably have the attitude that they’re not paid enough to care, bud the reason you’re working at this el pollo loco making minimum wage is because you have horrible work ethic and you’d probably get fired anywhere that would...