Little Caesars Pizza — Restaurant in Norco

I enjoy LC Pizza and have been to this store before. Unfortunately, tonight wasn't my or their night. I ordered through the app, as usual and it showed a pick up ("ready") time between 7:53 and 7:58. We walked in at 7:51 (yes, early) and pizza wasn't ready; no problem, went back to car. 2nd trip in at 7:58, pizza not ready; no problem, back to car. 3rd trip at 8:03, pizza not ready, back to car. 4th trip in at 8:08, pizza not ready. Stayed in store to find out that everyone in there had been waiting for their overdue pizzas. I finally walked out with mine at 8:20. My biggest issue with all of this is that at no time, did an employee apologize or explain to me what was going on. Furthermore and in my experience, it would have been good, if not absolutely great customer service to offer me (us) some sort of discount or a free pizza the "next time" I visit them. I don't know what happened and I'm not pretending to know how to do their job, but you need to take care of your customers people, if you want them to come back. Without us, you won't survive. There are 2 more locations close enough for it to not make a difference to me if I come back to this store or not. I will probably not, unless I hear back from the management, which I would greatly appreciate and definitely respect. Here's to hoping for a good outcome and...

On March 25, 2020, at around 9:30 pm, I walked in to get a hot N Ready cheese pizza. Of course, the cashier guy with long wavy hair told me to wait for a while and that he will come by to attend me soon. Of course I waited and waited until he finally came and told me, "Are you here for pick up or placing an order," I of course came to place a quick order of a cheese pizza, but for such dissapointment he tells me that they are only giving out the pick up orders and will no longer be placing anymore orders since they are closing in 10 minutes which was 9:47 pm. To which was his fault for keeping me waiting from having to place an order all due to him having a simple conversation with his coworkers and killing time. I got a feeling that he did this on purpose, so I left and decided to go somewhere else to get some...

I have ordered many times on their website. Unfortunately they continually cannot get the order correct. On several occassions I have the order number but yet they do not have me in their system. Then I have to wait for them to make the order while I wait. This last time I was in there and it happened again. I asked for a refund as I did not want to wait. The manager told me he could not refund my money. I told him that is unacceptable and he said, and I quote "you are not important". A minute later they said oh here is your pizza, and of course it was not what we ordered. Based on the fact they cannot get the orders correct, they are either terribly managed or they hire folks that cannot read the orders. I strongly suggest you find another pizza place to get...