Pizza Hut — Restaurant in Norfolk

I order from this store a lot so I am very disappointed in the service I received today. I ordered a pepperoni pizza, a cheese pizza, 8 piece wings, two litter soda, a personal pan pizza combo, an extra cream cheese icing and cinnamon sticks. The driver arrived with the pizzas but did not bring the wings, drink, or the extra icing. I told him I am going to give him the tip when he returns. The manager called me and said "I slice the pizzas myself and I would have not sent them out if they were burnt but when the driver returns I will have him look at the pizzas and if he says they are burnt I will have him bring new ones" I said no problem. My kids were very hungry so I let them eat the pizzas, when the driver returned I showed him the pizzas that were left over and told him that it is okay my kids were hungry so I let them eat the pizzas and that I did not want them to send new ones, the driver then said "I do see that they are burnt and dry I do apologize I will let the manager know so that she can give you credits or a refund" I said ok thank you and gave him the tip (still did not bring my extra icing after all of the calls between myself and the store and them asking me what all was missing for confirmation) I called the store after he left to tell the manager that it's ok I let my kids eat the pizza and the manager said "well the driver called me and said that the pizzas were not burnt" I was so shocked because either she is lying or he is and I wish I would have recorded him. I give this store a lot of money and this is not the first time I have received burnt food but it is the first time I made a complaint about it and the manager was so dismissive, and rude. I attempted to call the store back to get the manager's name, the driver's name, and corporate's phone number but they would not answer the phone. I will be going to the store in person tomorrow, glad I took pictures. Food and service deserves no stars but I had to select something in order to post this review. I am highly upset because I gave the delivery driver my money as a tip and then he turns around and lie and tells his manager the opposite of what he told me this man looked me in my eyes and said "Yes I see that they are burnt and dry (I never said anything about being dry, he added that adjective on his own but it further more proves the fact that he saw with his own two eyes the same burnt pizzas that I was looking at), I apologize for the that.......I know it's been awhile so I understand why you let the kids eat the pizza, I will let the manager know so she can give you credits or a refund" The manager was so unprofessional because she is basically calling me a liar by saying "I wouldn't send anything out if it was burnt" without saying those exact words, "you are lying" If the owner is reading this please retrain your staff especially the manager that handled this situation very poorly. She wouldn't answer the phone so that I could get her name, the driver's name and corporate's phone number but I'm sure you are able to see who was working on 10/6/25...

We live in the neighborhood and received the coupons after our first visit. The coupons didn’t work so we called to ask why and they said they are not in the system yet, after a week or two? I told them this is a bad advertisement but anyway i have promised to my 3 kids that pizza so i will take one pan pizza. Got there and she is saying she is giving me a special price on pizza that is $8.99 for $8.99 but I’m telling her that doesn’t make sense but ok i gave up. I have got it, the people i see around me you all are having a terrible week or year… then i grab it, drive home, open it, it’s not a pan pizza, it’s thin pizza. Ok i have Italian accent but i can say pan 5x in a raw to be understood. So I’m calling them and they are like you wanted a pan pizza?? Ye si mentioned it 10x just being there, so fine i can go back in 15 minutes to get the pizza i have ordered and give you back this one, just my 3 toddlers are loosing it but explaining them to look at the pizza and wait again. We...

I had an extremely disappointing experience at the Colley Ave Pizza Hut. The service was unprofessional, and the staff, particularly one woman, was outright rude. I ordered a pizza with specific toppings, but what I received was completely wrong—half cheese and the other half pepperoni and bacon, which was what I requested. They gave me all peperoni and bacon

When I pointed out the mistake, there was no apology or attempt to make it right. Worse, no compensation was offered for the inconvenience. Mistakes happen, but the lack of accountability and poor customer service made this experience even more frustrating and unacceptable to treat customers this way let's have some type of...