Custard Factory — Restaurant in Norman

Newer custard is subpar. I don’t care what milkfat percentage any manufacture claims, the new product is much icier and less creamy than what was previously sold here.

Sometimes manufactures will claim things that are not true, and I would question if the manufacturer of the custard mix is being honest about this being higher fat, because the new version is definitely icy and not amazing custard. I’ve been buying here for years. Management, please go back we are begging you. This stuff taste like a cheap mix out of a soft, serve machine that’s low calorie, it’s hardly creamier than previous iterations, it’s a complete fail.

Also, I find it odd that Kate commented that 10% milkfat is the lowest percent legally allowed to be called custard, but then claims Andy’s sells 8%. Are you saying Andy’s is breaking the legal requirements for calling a...

Great refreshing tasty treat. Love to stop here after dinner out and sit outside on the sidewalk talk and enjoy my refreshing treat. Go here several times a month. My last visit was this week 5/14/19. The cashier took our order as always. The person who was to fix the items kept on cleaning for several minutes after we ordered. I was kind of shocked. Worse however......she did not was her hands after she stopped cleaning surfaces and before making and handling our treats. Since she had to touch our treats she should have at least put gloves on. Nope. Unclean hands and no washing or sanitizing. That was a first. It will be the last if that...

This place is not the same place as it used to be. The Custard is not smooth at all. Instead, it is more icy/rough compared to what it used to be. With so many new places popping up in Norman, I just don't see us going back here unless things change back.

Also, if the owner reads this: don't advertise having a flavor (pumpkin) when it is not actually available. We specifically went here to try the pumpkin, since the google page and even the HUGE sign inside place say to order it......but when we did, we were told it isn't ready until October.....why was this not part of the advertisements and signs?

Used to love this place, but...