Starbucks — Restaurant in Norman

This location has gone down in customer service skills as well as making the actual drinks. Last week, I ordered my usual iced matcha latte. There was SO much matcha in it I could not drink it. The latte itself was such a dark green I wish I had seen the color before walking away completely. Today I ordered a chai tea, I noticed right off the bat it was so much darker than the usual chia color. It was indeed a coffee or mochiato something upon tasting it. I stood at the counter for 7 minutes with not one person (there were 4 today) making eye contact with me. I had to ask for help. Once helped the woman was confused as to why I was requesting a new drink and seemed appalled that I tried to hand it back to her. She threw a chai together in 2 seconds without the 2 pumps vanilla I paid for and did not apologize. This location has been my go to for the last year. Disappointing its gotten so bad, with the price you pay for these drinks and not even getting what I ordered, having such problems repeatedly and customer service lacking, I will not...

The reason why this Starbucks is vastly superior to other operations straining to achieve a similar standard is hard to pin down exactly. Is it the staff and the way they treat their clients? Could be. Is it the care that is put in to making sure you get what you wish for, like a room full of coffee genies just granting wishes left and right? Could be. Is it the generosity with which the Carmel crunches are obscenely splattered like stars in the sky across the Carmel skinned whipped cream on top of my Carmel ribbon crunch? Could be. The point is, for a place with no drive through it’s hard to say what dynamic exactly it is that pushes their effort obscenely out in front, passed, and beyond but it seems to be blanket domination. The feeling is that they just do everything better and treat you nice while the...

They mess up my order if I order anything more difficult than an iced cold brew. Even then, sometimes they don’t even pay attention to if there’s a request for light or no ice. I’m not boujee, my orders aren’t difficult. I’ve ordered their standard pumpkin cream cold brew 4x now, and 3 time they haven’t put the spice on top, which is the staple of the whole drink, the other time, they didn’t even make me a pumpkin cream, it was some other cold foam cream something. I don’t know what the deal is. I order mobile every time, so it’s not that they misheard me, it’s typed out on the sticker, they just… don’t? And obviously since I order mobile, I don’t have time to sit there, inspect and taste test and have them fix it....