Church's Texas Chicken — Restaurant in Normandy

Part 1 of 2 You know I hate that I had to move back to North County. I can't stand all these rude unprofessionalism in the restaurants and the retail stores. Man I had a day with Church's today. It all started around 3ish pm, my mama decided she wanted Church's, I'm like cool. We order doordash, from the Halls Ferry location. To make a long story short, the gave our chicken to a dasher that decided to steal it. So, because they didn't see him confirm it, he took the order and unassigned it from himself. So, a 2nd dasher took the order, showed up at Church's and they stated someone already picked up the order and they were not going to remake the order. I would have never known had the 2nd dash not called me and explained. I called doordash and they assured a 3rd dasher was there and we would get our order at 4:44 pm. I'm like cool. So, eventually the 3rd dasher called because he had been waiting forever and they couldn't find the order. So, I spoke to someone there and explained and then she started explaining to someone the store and all I heard was "So"...So you know my horns are out. I'm like did she just say so. So, they young lady that said So got on the line, I tried to explain to her, she goes you need to send the order again. I said so I just need to cancel my order and go some where else. She said no send order again and we can process it. I said Nah, I need to cancel and go somewhere else and I hung up. So, then I did a mobile order for the Normandy location. I'm like I will just go through drive thru and pick it up since I was dressed like a mess. I pull up in the drive thru, told them my order. She goes you have to come in, I'm like what? She goes you have to come in, I said its not a doordash order its a personal order, she repeats herself, I said why? Then while she is talking another voice comes through saying drive thru is for ordering not picking up. So, I'm heated because of the attitude and still pissed about the order at the Halls Ferry location. So, I drive around and park. I go in its, 2 customers ahead of me. So, I'm mean mugging everybody behind the counter. Ain't nobody in the drive thru, its about 8-9 employees in there, no one tries to help any of us so I have to wait until the young man at the register gets to me. So when its my turn, he looks at me then looks at the people behind me ready to help them, so I give him my mean mug and he holds up his hands, like I didn't do it. So, finally he ask how he can help. I said I got a mobile order and its not a doordash order. He ask to verify to order, so I asked what he needed then this chick just butts in talking about he needs to verify the order. So, I don't say anything and just look at her for a long time, then ask why are you answering and I'm not even talking to you. She goes because I can. I said oh, because you can, but why nobody was talking to you. She said I can do what I want, I said no you can't. ...

I've reviewed this store before, and it was not a good review. This review is not better! It all boils down to one thing: customer service. Very rude and unprofessional service: woman takes order then walks away without confirming, doing five different things at once apparently. When she does place the food before us and our drinks, again she walks away and starts taking orders from the drive-thru. But it's the wrong order in front of us, and me not paying attention I grabbed the order and took it to the table before realizing it wasn't ours. I hadn't touched any of the food, but of course the customer who it was supposed to go to didn't want it, so the order was rejected for a new one. I can understand the employee's frustrations, but to then become rude and dismissive and argue with customers and assault Uber drivers and tell people not to come to her store anymore was totally unprofessional! Furthermore, my woman paid for two extra dipping sauses and didn't get them, yet we got the two extra biscuits that went to another order! As for the food, look at the picture I've included and tell me what you think. Does this look like something that you are ready to eat after just paying for it? (A 2-piece fish platter and a 3-piece chicken combo.) Look at the chicken in particular! If you have people this stressed out working for you, maybe it's a good idea to get new people! Regardless, as long as this particular employee (and probably manager) is store host, I will not be back to this...

October 9, 2020 I waited in drive-thru over 15 minutes, before making it to the ordering system. Once I arrived I asked for a chicken tender combo. The order-taker stated in a harsh tone, “I told you we do not have any chicken tenders” Her tone of voice was very offensive.I didn’t hear her state that issue. Once arriving to the window, I asked for the manager on duty, after the presenter states she was not the order-taker. The floor manager came to the window, and I asked who took my order. She indicated she was not aware of her staff positioning. This really was irritating to hear management not aware of her staff whereabouts. She was not trying to fix the problem, and she did not make me say wow she knows how to handle conflict with the guest. I attempted to come in to speak with her superior or at least get the owner-operators number but was locked out. I was not combative just frustrated to have sat in a line, for over 15 minutes to be treated without customer appreciation. This store needs to give specialized management training, if Churches thinks managers should handle issues by locking doors. Business was lost by her locking the door, which made profit loss of 3 customers revenue. If it was a situation when a restaurant door should be locked law enforcement should be contacted. You think? Do not go to this location it looks unorganized and the...