Nothing Bundt Cakes — Restaurant in North Brunswick Township

Order through Uber App! I have ordered before and the cakes were good. However, on my recent order the cakes arrived extremely cold, it was very obvious that they came from the fridge.

I tried calling this very morning to exchange the cakes but the explanation given has me very confused. First before allowing me to explain, the person responds by blaming the Uber driver for not having the right temperature in the car because apparently it was 100 yesterday in New Jersey.👀

Secondly, as I explained the cakes were not overly warm but cold 🥶, the person then again blames Uber driver that they don’t know when the person is going to pick it up so they put it in the fridge.👀 It took less than 20 mins for my order to arrive and out of that 5-10 mins for the Uber driver to uplift the order after I placed it. What are you talking about? The cakes felt like they had a dinner date at the northpole!😒

You served me stale Bundt cake from your fridge and the least you could have done is exchange the cakes like I asked politely.

Deficient product, food&safety issue and poor customer service...

One word....AMAZING! Don't know where to start. If you haven't been here yet, make the trip, you won't regret it! The cakes are fantastic; incredible taste, perfect sizes, great selection, and awesome for any occasion! I made the mistake of bringing these to a family gathering once and now if I show up without any I'm shamed and ignored! The store is spotless, super clean, has plenty of small "thoughtful" items, and of course smells wonderful and the manager is great! The staff is also really wonderful and give great service, advice, taste descriptions and so helpful when you just cant decide. My favorite staff member is Adrianna; she is just absolutely awesome and It seems like every time I stop in to get some cakes she is the one that helps me! She is just so pleasant and very sweet, she is never without that smile in her eyes (can't see her real smile under the mask)and always tells me all about the "Flavor of the Month" to make sure I am aware since I stop into get the regular flavors most times and she is always...

I find that the staff are typically not pleasant. The person helping me today got mad because I changed my mind about my bundlet flavors after she already put it in the register. And one of the bundlets was for my birthday-no comment from the person about that, just attitude when I changed my mind. I think the “customer service” factor needs to be bumped up a notch or two in the N bruns store. This is not the first time the visit there was unpleasant. I go back because the cakes are good—certainly not a return customer because of the service, unfortunately.

I also read several other reviews complaining about customer service at this location. Seems this is a 3-5 year old problem. It’s probably about time to fix it??

Update: 7 months later—this was the first time I’ve been in for 7 months. This time I was basically told the 25 cent occasion flags are only sold to customers who buy the large cakes!!! This is ridiculous as I buy them almost every time I...