Subway — Restaurant in North Carolina

I have been to this location twice in the last few weeks and both times the manager, Larry, was the only person working there. He was so professional and pleasant and you’d never know he was doing everything himself! He handled himself so well and took it all in stride.

The first time I was there he was cleaning off tables and cleaning the floor when I came in and said he’d be right with me. He came around to the counter and thanked me for waiting and asked me what he could get me. He wasn’t flustered at all and was friendly and calm. In asked him if he was doing everyone’s jobs by himself and he explained that he was the manager and he was the only one working.

The second time I came was today and it was the same situation with him being the only worker there. Larry was working on some phone-in orders when my friend and I came in and he said hello and said he’d be right with us. After he finished that order he came around the counter and put the order on the shelf with other orders to be picked up. He went back behind the counter and got our orders. He was very polite and looked at us when he was asking what we wanted on our sandwiches and and didn’t act like he was stressed at all!

I worked for civil service as a civilian secretary for 36 years. For many of those years I worked in the civilian personnel office at an Air Force Base. We serviced 2,000 civilian employees. Customer service was of course the most important part of our jobs. I was so impressed with Larry’s dedication to his job and to his customers. His attitude was exemplary and his work ethic was amazing. Subway is very fortunate to have an employee of Larry’s caliber...

It moved fairly quickly. All subs were good. The bread was a too little hard for my husband. But its because they didn't pan it soon enough after coming out the oven. (I used to manage this particular subway so I know the bread was fresh as they grabbed it off the bread forms) but all ingredients looked fresh. And all the subs tasted good. The cookies were a little hard. But I know how quickly they can get that way. Leave them even 30 seconds over and that oven will burn them up. The manager was friendly but not really social. Which is fine as I came in during lunch and there were a few people in front of me and one behind me. The restaurant was tidy. The only complaint I do have is the other young lady working was a bit frustrated with a Hispanic guy in front of me. You could tell his English was limited and he was having trouble with ordering what meat to put on his sub. And she did get an attitude with him. She was young so I understand she was frustrated with the language barrier. But he was really trying his best to understand. And Im sure its scary being in this country not knowing perfect English. So that would be my only suggestion to have more patience for situations like that. I will be back as I work at a nearby health care...

I placed an order ON THE SUBWAY APP for delivery. I received a call from an employee saying they didn’t do that so I asked if I could get a refund. Employee said I would have to do that myself online and she cancelled my order. I tried to find a way to get a refund and there is absolutely no easy way to do it.. The further I looked into it, I found out that the delivery is through a third party and so I tried calling back to say not to cancel my order. NO ONE WOULD ANSWER THE PHONE. So I had to reach out to corporate. Someone by the name of josh funk. He said he’d take care of it. Still haven’t heard a word back from him even though I emailed him three additional times. I even went to Twitter and reached out to their “subway cares” or whatever it’s called. No response from them either. So basically an uniformed employee cancelled my order, kept my money, and told me to figure it out myself. At this point a “no, we’re keeping your money and you’re not getting anything from us” would be better than what I’ve dealt with. This happened on the 9th and it’s the 20th now. Gave them all kinds of opportunities to fix this before I...