Taco Bell — Restaurant in North Carolina

On 5/05/18 my husband got a take out 12 pack of crunchy tacos. By the time he got home and we unwrapped the 1st one, the bottom of the taco was so wet the meat fell out across the entire bottom - same for the rest of them too. The store is 7.2 miles from our house, and we ate immediately upon his arrival home. I went online and sent an email (thru the Contact Us form on the Taco Bell website) to which I never received a reply. Waited a week or so and called the store. The manager told me (direct quote) that "After I wrap them I have no idea how long it takes for them to get soggy, whether it's five minutes or ten minutes or whatever. I will tell you that I don't recommend you wait to eat them."

HELLO, WHY ARE YOU SELLING THEM TO GO IN THE DRIVE THRU??? If the product is going to be substandard by the time someone gets it home, they should be sold as a dine in product only. Of course, we could park in the parking lot and cram 6 tacos apiece in our mouths all at once so as not to wait.

Got the store email address from the manager and sent the attached pic of one of the tacos and one of the receipt - email never...

I’ve given this Taco Bell location two chances, and both times they’ve completely messed up my order. The first time, I thought maybe it was just a bad day, so I went back the very next day to give them another shot. Guess what? They screwed it up AGAIN. Back-to-back visits, back-to-back mistakes. It’s like they’re actively trying to get it wrong.

The workers clearly don’t know how to do their jobs or take a basic order without screwing it up. How hard is it to get a taco or burrito right? Apparently, it’s rocket science for these people. Either they don’t care, don’t listen, or just don’t know what they’re doing. Either way, it’s unacceptable.

Save yourself the headache and go somewhere else. This location is a complete disappointment and a waste of time and money. I’m done giving...

Pulled up Sunday night at exactly 11:30. When we checked the time their Sunday schedule said 12am. As we start to order the girl taking our order told us they weren't serving anything but tacos and burritos. But this did not include chilupas apparently. Confused we asked why. She told us their equipment was down.

As we pull up to the window we find the girl who took our order talking on her cell phone to someone on speaker. When she finally opened the window to take my card she handed me my drink holding it out the window while not looking at me, but rather her cell phone she held in her hand. She was rude and was only focused on her phone conversation. Do not appreciate coming in 30 min before closing and being told all the equipment is down. That is just being lazy and trying to...