A lifetime in New York teaches you that pizza is not food, it is truth. You grow up on slices that wire your palate forever, unforgettable and impossible to recreate once you leave. North of New Haven, you brace for disappointment the way commuters brace for delays on the F train. The house style here runs thicker, a regional comfort blanket. Fine, but not the stuff that corrupted me early and made compromise taste like cardboard. Then, through a quiet back and forth with the kitchen, another pie evolved. Razor thin, clean lined, crisp enough to snap, gone before your brain registers the half you just ate. It stays local enough to avoid cosplay, but hits with the instinct someone born in Manhattan and raised in Brooklyn can identify blindfolded. I ordered it so often, with such unspoken insistence, that they gave it its own button on the register and a name: The Ben. Curious? Ask for it. Say it like you mean it. They will know.
Only after the pie had its hooks in me did I clock the operating system behind the counter. Yanni and Manny and their fast operating kitchen team keep the place grounded, no snake oil, no TED Talk about dough hydration levels, just fundamentals executed like muscle memory. The counter carries its own charge: Manny lobs a dry line, Hajna, the girl with bangs, fires it back with a grin that lands before he sticks the ending. Not theater, just the kind of lived in voltage that keeps a spot from dissolving into the same beige quick serve purgatory littering every New England rotary. No salvation monologue here. Just this: the place clears a bar most joints above New Haven do not even realize exists. Five stars. Anything less is an evasion...
Read moregood and consistent food - but had one of the weirdest/worst customer service experience this past Saturday and it merits a review
after ordering a large amount of wings and pizzas for a take out order an older tattooed female employee told us when we arrived that
"so i made the food wrong because i did not read the slip. i'm telling you now so you don't call us up b*tching about it"
so... that was a really pleasant way to start off...
but we still agreed to accept/pay for the wrong food because of a time constraint..
when i asked the employee if she could update the order to the items we just paid for because she had just told us she was too incompetent to read the slip she said
"no all the chicken are the same price"
when i explained to her that there was a significant price difference she said
"sure what do i know i just work here" and rolled her eyes
i had to legitimately show her the online menu on my phone in order to get the difference in price refunded..
all in all it was a pretty ridiculous interaction
the food is great but lets get some better front of house...
Read moreOrdered a pizza here for lunch today and it was just alright. They use frozen chicken patties if you order chicken on your pizza which sucks. I asked them for grated cheese and they handed me a shaker with moldy and clumped up cheese in it. They replaced the slices that I put the cheese on before realizing it was moldy, but they didn’t seem very concerned or apologetic.
Original review: Pizza was spectacular for New England standards, but below average in comparison to NJ/NY pizza. It tasted like a bottom tier pizza from that region. I had to wait 30-40 mins for a pizza. If you are looking for a good pizzeria in New England, you probably won’t find a better pizza anywhere in the region because good pizza doesn’t exist in New England. The dough was a bit dry and crust was crunchy and dark. If you ask for it more on the doughy side, that would make it much more enjoyable. The pizza barely has any flavor. It tastes like greasy burnt homemade bread with flavorless sauce and cheese on it, but people in New England like...
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