Domino's Pizza — Restaurant in North Las Vegas

If I could give ZERO STARS, I absolutely would. I used to order from this location almost every week—used to being the key phrase because after today (2/8/25), I’m done for good.

Nine days ago, I ordered three pizzas, one of which was free through my rewards points. Not only did they get that pizza wrong, but they also sent me cinnamon twists instead of the parmesan bread twists I had actually ordered—with marinara sauce, no less. I meant to call, but as a full-time working parent of two little ones, it slipped my mind.

Tonight, I decided to give them another chance and ordered two pizzas because my 5-year-old wanted pizza. Right after placing my order, I called the Craig & Valley location to confirm they would get it right this time and mentioned the previous mistake, hoping they’d at least make up for it by sending the correct bread twists.

The employee I spoke with at 7:22 PM responded with, "Did you call when it happened?" When I said no, he dismissively replied, "Well, that was two weeks ago... actually, nine days ago." I reminded him that I’ve been a regular customer for a long time and asked if there was anything they could do to make it right. His response? "No."

I then asked for the manager—only for him to say that he was the manager. Really? That’s how you treat loyal customers?

Frustrated, I hung up, called back to cancel my order, and took my business elsewhere. His response? A smug "THAT’S FINE." Then he hung up.

To the actual management or corporate office—if this is how your so-called “manager” treats a long-time customer with one simple complaint, I can only imagine how he handles others. Congratulations, you’ve lost a loyal customer. I’ll gladly take my business anywhere but here.

To the “manager” working on 2/8/25 at 7:22 PM—you have the worst customer service I’ve ever...

Order a pizza online I'm new in town. Notice when my pizza wasn't here something was wrong. When I realized I had put the wrong address I called. The manager refused to deliver my pizza saying the delivery was made a hour ago. I never received my order and the manager simply said I took to long to call about it, but it took me that long to notice. Called back talked to the actual manager she had my order replaced 👍🏿 thank you. Been almost a year now I order here regularly and I recommend it 🤠. Food and service so good I had to revise my review. Thank you so much again for caring about...

I had asked the guy with assistance cause it wouldn’t take my payment online , he was not able to help looked at me stupid , he didn’t even offer to take my phone to see what was the issue, after figuring it out by my own I was able to place my order I only came back because it was the closest store to me but the manager guy , Blessing beautiful name but horrible service tried giving me a like 20 something total when I just needed help placing an online order and he was not...