Buffalo Wild Wings — Restaurant in North Olmsted

Today ordered take out. The 2 for 19.99 which was The All american cheeseburger with fries and a Starry. Chicken fingers and fries and pepsi zero. Then a deluxe chicken sandwich with onion rings. Said done at 1:50pm..so I go there driving from avon meijers so plenty of time for pickup at north olmsted location. I waited 25 min and watched the girl worki g the takeout counter disappear over and over and not coming out with food and she wasnt overwhelmed because I sat there waiting and there was 3 people one which was an actual door dasher who left made 2 deliveries while even waiting to talk to her. When she finally brings my food and she says i will be right back with drinks. so i took my food to truck to my son waiting snd went back in and waited and waited then she gave me the wrong drinks but she disappeared again before i could say anything and I had to wait to tell her and she walked out of the door with nothing in her hands so I dont know where she kept disappearing to. awful experience and there needs to be 2 people at takeout on a browns Sunday. one at counter and one runner. waiting for her I had cold food and I was pretty pissed because i tipped 5.50.for a takeout order and had crappy service and cold food. i drove away from there at 2:17 thats a hellva wait. I definitely made the wrong choice trying that place for lunch. living in north olmsted i wanted to try it and i have an autistic child so take out is a better option during a busy football loud crowds in the actual restaurant. Our food was cold and we had to put it in the air fryer to heat up fries and onion rings. Do better Bw3. Put 2 people at takeout never leave an empty counter for customers to see when the...

It was my second time ordering carry out and this experience was worse than the first time. I will never go to this location again. Ordered food off their app. It has "tracking" of your order. I was told my food was ready for pick up at 12:30 so I stop to pick up my order. When I arrived, I was told my order wasn't ready yet. I asked why the app told me it was done if it wasn't. The girl said she had no idea but it would be done in 5 minutes. I waited for 30 minutes before my order was done. I had ordered fountain beverages to go and she handed me 4 cups. I asked if they had a drink carrier and she said no....... I live 7 minutes away. I got home with my order and it was COLD... like it had been sitting for the 30 minutes that I sat there waiting!! I tried calling the store 10 times to complain and ask for a refund and no one answered the phone. The order wasn't right either. Paid for fries with bacon and cheese and got plain fries. Asked for ranch dressing and got blue cheese. Never again. One last thing, they have a "take out" door that requires you ring a door bell. I stood there forever waiting after I rang the bell and then decided to go inside. The lady behind the bar says oh yea, they aren't using that door at the moment, I guess they should put a sign...

I visit a BW3 location on a nearly weekly basis, and I get the same thing every single time; wings and wedges. The food itself is always pretty good. The sauce on the wings is either hit or miss. They're either soaked or barely more than bone-dry.

The customer service from the takeout area is horrendous every time. I typically deal with the absence of service pretty easily, but not today. My wife went in to get the order, and the girl working the counter had her back to her and never acknowledged her. She completely walked away into the back, never looking towards the counter. Upon returning, she started greeting other customers who walked in after my wife, and they had to explain the order. The girl still didn't get it and was trying to serve other customers. Finally, my wife had to speak up and point out the takeout order on the board. All the girl had to do was open a door and hand her the food. It took 30 seconds, but she couldn't do it without guidance.

Please let these people work for you for life because they're not going to make it anywhere else.

I'm just going to go to Strongsville every time now. I only visit this location out of convenience, and honestly, I'd rather drive a few extra minutes for some level of...