Grove BBQ — Restaurant in North Plainfield

In 2016 this place had delicious food! In 2018, not so much... I placed my order at 3pm for pick up at 6:30pm...I didn’t leave until 7:20pm with my order. Why? As stated by manager and waitress “we are busy today” and yes they were however I gave them 3.5hrs heads up on my order and I called at 6pm saying I was on my way to pick up my food and they said okay. I got there at 6:30pm ended up waiting close to 1hr at the restaurant for the food... I asked the waitress again if it was almost ready after my half hour of me waiting there for the food to be cooked and she just ignored me the whole time and I know she heard me because I was right in front of her. Then once I got home the ribs had no taste other than the taste of BURNT! it was burnt to a crisp. The chicken was okay but I only got 3 small BURNT to a Crisp ribs and 3 very small chicken pieces that someone could easily mistake them for chicken wings... NEVER ORDERING AGAIN!!! I wasn’t the only person there waiting for food same thing happened to a guy there that got quoted that the food was going to be ready in 20minutes and he went to go get it after the 20mins and they hadn’t even made it yet, he went out for a drive for 1hr came back and they still didn’t have it ready. I’m not sure how long it took for him to get his food because I had left and he was still there waiting. The cashiers were still accepting NEW orders and telling people it can be picked up in 20minutes... That wasn’t going to happen even if h*ll...

I called to order 1 pork ribs for pickup. I was told 15 mins. I told myself to give it a full 40 mins before coming in. It was a Friday night and people might be ordering also. So I came in and asked for my order. I was told by a barely-can't-speak- in-English lady in the counter that my order was not ready. I was mad of course so I waited, and waited. I see people who speaks maybe in Spanish or Portuguese ( I don't know) come in and in a few minutes their order was filled. Then it dawned on me that when I first came in and the lady asked for my name and she looked at their order slips and at that moment that she gave the paper to the other guy who prepares the food that I thought was the moment they started to cooked for my food. I waited almost 20 mins and after asking for my order again and the lady pointed at the raw meat at grill that I lost it and I walked out. These people does not know what customer service is. They don't have a concept or a clue that the reason people order in advance so that they can pick the order and not wait for it. Bad bad customer experience. I have been ordering with them for some time now and usually the chicken are not cooked properly. You can still see the raw white skin especially...

The food here is amazing, it’s the two grown spanish ladies that are the problem at this place. They are both extremely rude and unpleasant. I came in to pick up food I had ordered on the phone and soon as I came in they were giving me a stank face for NO REASON. I asked for my order and they seemed to be confused like they couldn’t find my order or something, about 5 minutes later they bring me my food and didn’t get a “thank you have a nice day” or anything lol. I proceeded to ask her for more hot sauce because they only put 2 and that’s just not enough for me and she keeps telling me there’s some in the bag. I told her I knew that but I would like some more please and she proceeds to tell me the order only came with 2 and if I wanted more I had to pay for it, which was perfectly fine with me, I just don’t understand why she kept going back and forth with me over some HOTSAUCE! If a customer asks you for more you give them...