Dunkin' — Restaurant in North Reading

If you utilize mobile app, you better check every detail of your order because when the sandwiches are wrong and you don’t receive items you ordered they don’t care. When I called to get a refund to my card I was told I had to come back to the store with my credit card after I had already reached work. No way to refund my card even though they never touched my card. Not so much as apology from the Manager. She couldn’t care less (worked 9am Thursday morning). There are lots of options in the area for breakfast. I will take my business elsewhere. Whenever I utilize delivery take out, If they mess up the order, they refund or say “let us know next time your in”. This woman was clearly saying “I don’t care about your problem, I’m busy don’t bother me”. Poor customer service!!! I heard the employee trying to get her on the phone. She couldn’t be bothered and it was obvious, it was an inconvenience. You have Help Wanted signs up but clearly you are not leading by example in teaching your staff good...

This Dunkin’ location is a tier above all others in the area. Friendly, organized, efficient, accurate, clean… and this is all coming from someone who visited during a huge rush, including during a Box o’ Joe order (which depletes their hot coffee and makes things harder for a few minutes!). I came here because there’s no power in Andover and I wanted Dunkin’. It’s a few minutes away from my place but now I have a new go-to Dunkin’. Also, excellent parking and...

Allergic to egg and put on the app no egg got egg on my sandwich then went to have them remake it and they gave me the most rubbery uncooked pieces of bacon on the new one just gonna start going to a new dunks this is the third time I’ve had to have them remake it and everytime I feel like I get the most half assed sandwhich in retaliation of an allergy the staff is always nice and friendly through the drive through the person making the food seems like they...