Horseshoe Grille — Restaurant in North Reading

I do not take reviews lightly, especially negative ones. I understand running a restaurant is tough, and everyone is a critic. I would not want to hurt this businesses reputation without just cause. But when You service the public, you have to understand you are providing a service open to criticism. With that being Said, my wife and I were extremely disappointed. Right from the start the atmosphere said it all, elevator music played in the background and all though there was a good crowd, there was an awkward silence at times.

It was weird, there was nothing welcoming about this place. The waitresses manners were awful ( LAUREN) (if seated with her, ask for another server), didn't greet us when we sat down, and literally threw the mini drink table napkins throughout the table, unsure if that was an attempt to be cool, but it failed. When my wife asked about popular dishes she named a few and said you been here before, you know (it was actually our first time). She didn't clear a thing off of our table without being asked and when we inquired about the desert menu she pointed to a separate menu at the end our table we didn't notice sitting behind other objects. She also serviced a table next to us and when they were leaving she shouted loud enough for the surrounding tables to hear ( thank you for your generosity), boy talk about tacky, very ill mannered woman.

The food was mediocre at best. Don't waste your time ordering the wings. The skin was soggy and it lacked flavor, no pre seasoning, they pretty much just smothered them in BBQ sauce and served. The burger was over cooked and dry like the desert. The chicken wrap was flavorless, little salt and pepp please.

I can honestly say I don't know how a place like this can stay in business. The staff Ill mannered and unwelcoming, the atmosphere, dull and dry. The food flavorless and improperly cooked. Either over cooked or under cooked.

I can say one positive, the corn bread was probably the best i have ever had, and the fries were decent.

I apologize if I have offended the staff or owner, but I am offended by that service and food.

Please read reviews (honest reviews) before you go and spend you hard earned money. This place is not cheap I can think of a 1000 better places for half the price.

Hope I...

Update 4/13/2022: Decided to try one more time. Took my wife out for dinner. I'm not going to complain about the prices, or the food or the wine which clearly had been opened for sometime and lost its reason for being their top Cab. I will complain about the service. We told the waitress we wanted order food for the kids and we would do it while we are eating our meal. Well, that never happened. We never saw the waitress again. It got to the point where my wife, who finds a reason why everything happens had enough and left. I went to the hostess and asked where our waitress was. Even after that it was some time before she came over. Mind you, there were only three other tables with people in the dining room. When the waitress finally came over, she did ask if I wanted to order the take out, but I refused. I paid the bill and tipped. On the way out I asked to speak to the manager on duty. When she arrived, I explained my situation. I received an apology! No assistance with the bill or comp or anything. Not that I would have taken it, but would have been nice to have been offered. I read the owner's reply to my last review. Pat, you are right. I didn't go back to receive a free meal last time, because it is not about the money, it is about getting what we pay for. It is about respect. So yeah, I gave you another chance and my experience got worse, cost me more money and ruined one of the few times I get to take my wife out without the kids.

Reviews aren't forever, they can always be edited, but reviews are also earned. I wish you the best and hope I am the only one experiencing this over and over again. ....... Old Reveiw: 2nd time I gave a chance. Spent nearly $70 on two takeout meals. Missing stuff and when called they were "sorry". Nothing else. To make things worse, 3/4 off my brisket was fat! I own a business and would be held to the flames for...

This review is more of a personal story of strife rather than an unbiased restaurant review. I went there on a weekday for lunch with my mother after some holiday shopping and admired the many decorations and the other parties seated for celebratory lunches. I ordered a pulled pork sandwich with "no toppings". About 15-20 mins later the waitress brought me an open-faced slider with BBQ sauce poured on it. I tried to say thank you but, horrified, my mother said that's not what you ordered! For 15 seconds our words collided: it's fine! it's fine! it's fine! but you didn't want toppings! you don't like BBQ sauce! it's not right! SHUT UP!!!!

I have never yelled at my mother before, much less in a public place and this ruined the entire experience that I was so looking forward to. I can't remember what the waitress's excuse was something about a new GM starting that day. I scraped off the barbecue sauce as I fought back tears. We sat in silence as I tried to control my emotions. I know she was trying to do the right thing knowing that I'm often steamrolled and don't stick up for myself. The irony is that in the Enneagram I'm a type 9 Peacemaker. The child of an alcoholic father, I never want to ruffle feathers and, despite being estranged for 20 years, the effects still haunt me. In the same way a nut allergy could cause a physical reaction, this experience created a visceral one. I suppose this review is a reminder for waitresses, chefs, and patrons alike that everything is more than it seems on the surface, and your effects could be more profound than you might expect. It's also a reminder to give yourself grace and to give grace to others during this often stressful time of...