The Baking Institute — Restaurant in Northfield Township

My fiancé and I recently attended a cake tasting that left us utterly disappointed and downright appalled. Firstly, the location of the tasting was in the middle of a mundane office lot, with a Home Depot-like vibe that left a lot to be desired.

As if that wasn't enough, our host was a woman who seemed to have taken a personal offence to our presence. Her unwelcoming greeting was only surpassed by the abrasive manner in which she told us to sit down at a round table. It was unbelievable when she came back and aggressively informed us that we were sitting in her seat.

Then came the cake. The woman carelessly placed it on the table, plopping it down like it was a mere paperweight. We began sampling the mango cake, only to find that there was absolutely no mango taste. We brought this to her attention, but she insisted that the mango taste was strong. This back-and-forth went on for some time, and we finally had to reiterate that the mango was either super subtle or entirely absent.

We were then asked about the platter color, and when we said silver, she proceeded to tell us a story about a previous client who spent 40 minutes deciding on the base color. She went as far as to say that she wanted to kill herself. This is no way to talk to clients, and we found it highly unprofessional.

To top it off, one of the cake samples was wet on the bottom, with visible water droplets around it. When we pointed it out and asked if it was frozen, she said no, that the cake is just moist. This left us wondering if we were even tasting fresh cake.

Overall, the cake tasting was a total disaster. From the poor customer service to the unimpressive cake samples, this experience left a sour taste in our mouths. We will not be recommending this place to anyone and would instead advise anyone looking for a cake tasting to steer clear of this...

If I had the option to give 0 stars I would. I asked for a quote on a cake on 06/07/2019. They were quick to respond so I give them credit for that. I sent a picture of the cake I wanted and communicated back and forth until the 12th with a final order including fondant cupcakes. Then I sent a follow up because normal bakeries will send you an invoice and at least ask you for a deposit. They said "we cancelled your order. We emailed you back on June 8th. We don't take late orders. WHAT?? So I pointed out how I have an email from them on 06/12 confirming the price and how I gave them the okay on the order and advised I will pick up. Response to that? "We will need the payment today then for $302.50 if you want this order." WOW!! It just gets better. Remember I said I already sent them a picture of the cake and gave them a final head count. So now they told me they need to take the bottom tier out and cannot put the little elephant decoration in the front. I'm a baker and the elephant is just a fondant glued in the front which has nothing to do with a headcount of a cake. It's a decoration. They responded that if I want a cake like the picture I sent to them (06/07/2019), it will be $220 now vs the $82.50 they quoted me back on 06/12/2019. A cake can be shrunk to 6 inches with a 4 inch cake decoration on the top. I told them on the original order that this was for 10 people(meant for a centerpiece decoration surrounded by cupcakes) and they mentioned nothing of this before. I don't care how good there cake might be but service is key. Would not recommend this place. Trust me, I have ordered many cakes in my life and never ever received service this bad and didn't appreciate the person responding to me so short with...

I just recently got married and ordered my wedding cake from Igor. When we went into the tasting we had a different cake in mind but from Igor’s suggestions we decided to go with a cake he had on display. We went over design, style and colors in detail which he wrote down and showered me with promises for the cake. I also emailed him a photo of my wedding dress color and design which he said he would replicate onto the cake detail. We paid in full and in cash the day of the tasting and took home a receipt that said paid. 3 weeks before the wedding we received emails that we had to complete our payment or that they would not make out cake. We tried calling and emailing several times and no one could find a record of us paying or reply to our messages. We had handed the money to igor and he claimed he had forgot to mark it. This was not even the worst of it all, when I receive my cake which I saw on the wedding day, it wasn’t even the cake I ordered. Wrong design, wrong color, wrong everything. We have been contacting Igor for 3 months now and he is reluctant to return our calls or do anything about his mistakes. Now that we finally got a hold of him he says that he is the designer and he made changes according to what he thinks looks good. He did not even think to inform us about this but took the money, promised everything, and delivered nothing. He also says he won’t compensate not even a penny because he thinks it was a beautiful cake and these are his words. I do not recommend any one to go here especially for your wedding cake. Igor is not only rude and way over priced, he does not even give you the cake you ordered....