Jimmy John's — Restaurant in Norwalk

Worst customer service I have ever experienced. They delivered to the wrong house. Ok no big deal. An hour later we called they rushed the sandwiches out. Everything was wrong. We called to have them remade and the manager on duty was disrespectful, rude and combative. After waiting nearly 2 hours we had sandwiches that had next to no meat, missing ingredients and a manager who would not make anything right. Your making sandwiches not saving lives, whether your busy or not. Making excuses and telling off a customer because you made a mistake and refused to make it right is out of this world. The delivery driver was great. Apologetic and made sure we knew how sorry he was. You should look to have him train your manager on...

Can't get a sandwich for order right if you begged them. 4 times now they have got my order wrong. All I want is dijon on my sandwich. Even ordered the billy club that's supposed to have it. Call to get a manager and the punk wants to catch some attitude. Should fire everyone there and start over. Even better, owners response below. It's a fake reply, that directly states go here we will let the owner know. Pretty sure it's illegal to say owners response and provide a link so they can let the owner know. Zero stars, will never...

Omg I was just in jimmy best service ever they made my sandwich perfect fast and it tasted so amazing and that manager guy with the pony tail is the most nicest guy ever and I love his pony tail I love that everybody is hygienic, clean and safe love this jimmy johns and they work so well as a team you can just see it and every time I have gone here they are Always so nice and do everything so well thanks for suggesting me to such a perfect jimmy johns...