McDonald's — Restaurant in Novato

HAPPY I DONT EAT MC DONALDS. The environment here is ridiculous, I don’t eat mc Donald’s or fast food. I came here around 10 to pick up DoorDash. I noticed the inside was closed because all the chairs were up and a worker was inside mopping. So I figured the inside is close. So then I have to go thru the drive thru to pick up my DoorDash.

I get to the drive thru, let them know at the speaker I’m picking up a DoorDash and the name she said come to the window. I get to the window she’s like “yes” mind you she barely speaks English. I said so kindly I’m picking up a DoorDash gave her the last theee number and name and she said no , I said what do you mean showed her my phone I’m here to pick up a order she said I have to go inside that I can’t pick it up they drive thru I said “but the inside is closed” she said park and go inside. Then walks away so I park and try going inside to find the doors are locked. The gentleman inside mopping is staring at me knocking I point to the DoorDash order that’s been sitting on the counter for idk how long I show him my phone and said “I was told to come inside and pick up my order” he starts laughing at me, and nods his head against barely speaks English and tells me there close and points with his hands to go around the drive thru I said I was just told to come in here. I see another gentleman are the counter by the food I start knocking telling him I need that order these people food has been sitting for almost 10 minutes. They look at each other and start laughing , I bang on the door because the two gentleman inside are just standing looking at each other laughing at me and what looks like a supervisor or manager comes out with a burgundy Shirt opens the door and said “we are close you are suppose to go thru drive thru” with attitude I said “this is crazy I was told to come inside after being in the drive thru and waiting after the cars left , I was told to come inside first off my DoorDash order has been sitting ready and your employees customer service is beyond horrible and they are so rude. “ he then was surprised and asked me really I said yes ask all of them “ he look back in Spanish asked them since I do understand Spanish , they just shrugged their shoulders who is hiring here? Anyways he ended up handing my the order thankfully there was no DoorDash complaint but poor people food was sitting for so long. After I came back twice for two orders again I wish I would’ve gotten her name but the lady at the cashier was playing games with me not tryna hand me my order. I said bring your manager he comes brings me the bag and tells me to make sure I come thru the drive thru I said that’s what I been doing like are these people okay ? Anyways worst experience and I’m not even...

There are constant turnarounds where the last 3/4 times I’ve been, I’ve had to come back for my son’s happy meal, and twice after paying for it. I always ask them if they have the entire order, check the receipt, and they ask me to park in their #2 waiting spot and when they come out, they dump the bag and run (literally run back as I know their busy , or don’t want to deal with the missing items and will expect me to drive around their huge line again). I’ve been on the phone with the main customer service line more than once, and my child is always expecting it here, and isn’t even mad— I’m more worried about having to chase my orders down, after I’ve paid (I shouldn’t have to watch every move like a hawk to get my two meals that I ordered — and don’t Order drinks , or they will make a huge confusion about how you “can’t add a McFlurry to a child’s meal” when I’m trying to order both). After going back foe a second time, they INSISTED that “I will get the same toy” after I made no reference to the toy, and just wanted my kids meal I paid for, and they literally left the toy out and told me I can’t get the same toy twice ??? I never got my first meal and I wasn’t about to jump back into the 12 minute line for a 3rd time to finally get the meal right. There is a serious lack of communication between the ordering side, the payment side, and there is little to no communication with the manager who thought I was coming back for a second toy and wouldn’t hear me out at all. Enter with caution. There are always some non-customers in the parked waiting stalls that are definitely not Novato’s finest, and the two that were there around 7pm last night, were drunkenly fighting each other from car to car, while they were both living out of their cars and making a scene while I tried to get my burger. This is the last Time I’ll visit this location...

McDonald's they say normally their breakfast meals are delicious now the McGriddles are delicious except for if you get a meal you get one McGriddle your choice of sausage or bacon one hash brown and a cup of coffee that cost you almost $8 $7 for that now if you go to Jack In The Box first time ever I had their breakfast meal oh my gosh you will jump over with joy you got hash browns huge and they are twice as big then you get at McDonald's so you get hash brown sausage or bacon pancakes and scrambled eggs and that meal at Jack In The Box is only $5 so much food and it was so good I couldn't believe it I've been killing myself kicking myself in the butt that I've been getting the meal from McDonald's lately only been able to afford just the sausage McGriddle which is fine but nothing like how big of a meal you get at Jack In The Box and it was so good I was surprised. I guarantee you I will not be going to McDonald's again plus they never get my order right or they short me out on something I was supposed to get or they give me something I didn't even order by the time I get home I live too far to go back to their freaking store to exchange it very...