Panda Express — Restaurant in Novato

Order number 22 33 94 Time 11:44 am. They were out of chicken. Teriyaki chow mein Beijing beef vegetable chicken. The guy that served me seemed he'd rather be somewhere else and he was bored to take my order. As I waited for the food they said it would be 7 minutes for the chicken to be ready. 15 minutes later they played it up the chicken. My rice was cold. The fresh noodles that they were supposed to give me was like a half order. So after seeing my dish I went back and asked for more rice and more noodles and they basically threw them on the plate and sit here. Take it. Worst experience ever, I don't think I'll go back to that panda ever again. I hope whoever reads this can make changes in regarding the employees attitude regarding courteousness politeness, eye contact and maybe a smile wouldn't hurt. If I could give them half stars I would give them half stars. Worst experience ever. And they played it up my rice while everything else was cooking. That's why it was so cold. And of course before the service was rendered I did donate a dollar to their cause. Got no. Thank you. No anything new management team new district manager or at least make aware that these are the things that are going on in the Novato...

Updated. Son I just had the best Panda Express I've ever had, but it was in the Dallas airport ...lol.

This one is better than it used to be. The lines can be long, but the food seems fresher. I've had to wait still for items for 10 minutes, even on a mobile order. So it's hit ir miss there. Consistently it's fine, but they sure don't put much sauce on their items.

I think the 3.5 stars this place is has currently on Google reviews is accurate. The place is hit and miss. Sometimes you will have the best food you've ever had from any Panda Express but too often it's stale tasting and not the portion size you'd come to expect from PE. Usually the rice/chow mein at other PE's is overflowing, and they heap on the entrees. Some servers here do, most don't.

As others have mentioned the soda fountain is often out of options, sometimes they are missing foods so you either have to wait about 10 minutes, or make a second choice (1st world problems).

Seldomly the staff makes you feel welcome and part of the family, other times it's obvious they'd rather not be there. The tables aren't always clean and the bathrooms are not well kept, but at least...

As Panda Express goes this one is very nice inside and has a really big space for people to sit down and even a more roomy looking serving area. The staff is very fast and attentive but does not make you feel rushed. The young lady helping me was kind enough to agree with and even recommend I try samples of some new things because she thought I would enjoy it. Indeed I did, what friendly staff! The whole experience puts this as one of the best Panda Expresses I have been to. I cannot give it a perfect score because it is still the cheap and fast Chinese we are all used to in the United States, but for twice to three times the cost of an actual Chinese owned and run local restaurant. Why Panda? How is that possible with your mighty corporate magics? Is it greed? I don't know, but great job on hiring some cheery, friendly,...