McDonald's — Restaurant in Oʻahu

So I have eaten here fairly frequently for 3 years. And I'm not super picky about my order being messed up. But I swear it's just about every time I go through the drive through..... Someone is horribly messed up or missing altogether. I've had times where a sandwhich was missing. Sandwhich is labeled plain and still has everything on it. Missing fries. Missing hanshbrowns. But today..... Today really grinds my gears bc there were two mistakes with one sandwhich. TWO! So first I ordered a sweet BBQ bacon sandwhich off the signature crafted menu. I was clear that I wanted the crispy chicken sandwhich plain with just the bacon on it. And I know it was said bc those are the questions they ask. What sandwhich and what meat as well as which bun you want. So I get home. And I'm in sorta a rush cause I have plans. But I get home to eat real fast. Not only is there no chicken on my sandwhich.... But it's loaded with all the toppings on it! Not just bacon like I asked. And unfortunately I don't have time to go and complain bc that is absolutely...

I swear to god this mcdonalds is trying to break my spirit A year ago i asked for a burger with no ketchup and they gave me two buns with just ketchup on them. No meat or nothing else. Just ketchup. The order ticket even said NO KETCHUP

6 months ago I order a burger with no ketchup and again the order ticket said NO KETCHUP BUT there was ketchup. No mustard tho :/

TODAY…. I order a burger and I beg, please no ketchup, extra mustard… on the outside of the burger it says NO KETCHUP EXTRA MUSTARD BUT GUESS WHAT, there was so much ketchup. My burger was oozing and throbbing with ketchup and no mustard. I had a ketchup jelly donut of a burger. Why was there so much ketchup. Why do you guys hate me. Who are you people and who did i hurt? Is my request too complex? Do yall look at each other when I order and say “here comes the mustard monster, lets make sure we slap this patty in a ketchup bath” before you all break my heart. I can not continue...

This is hands down the worst McDonald’s I’ve ever been to. I actually waited a long time before writing this review just to see if things would improve, but they never did. I’ve lived here for over a year and given this location multiple chances, and every single visit my order has been messed up—without fail.

It almost feels like they do it on purpose, or maybe there’s just zero quality control. Either way, it points to a serious management issue. Honestly, the managers need to be replaced if this location is ever going to get better.

Unfortunately, my toddler likes McDonald’s and this is the closest one to our house, so I’ve had no choice but to come back from time to time. But if you have any other option, I highly recommend avoiding this location. The McDonald’s in Kailua, for example, is much better.

Definitely...