Starbucks — Restaurant in Oʻahu

The staff is terrible aside from the one tall Asian guy that (sorry can’t remember his name). His customer service is amazing, however the other employees act like they don’t want to be there. The cashiers as constantly messing up my orders and the baristas act like it’s a hassle for them to have to remake the drinks they mess up. Their attitudes are despicable and I don’t care if they close all the other ones, I won’t be returning to this one. Yesterday I ordered a venti chai latte with cinnamon and was charged over $8 for it and given a grande. When I said something about it, they tried to argue with me about the price. I pulled up the app and typed in The exact same drink and it came up to $5.95. I said I wanted a venti and to be refunded for the overcharges to which the cashier and barista argued and told me I owed an additional 80 cents to upgrade to a venti instead of a grande. Almost $9 for a chai latte with no inclusions?????? I refused and demanded what I ordered and my refund for the overcharges and a printed receipt which I was told they couldn’t go back and print. This is when the guy stepped in and fixed my issues himself while the other employees asked as if I was begging for free stuff and offending them instead of asking for what I PAID for at the CORRECT price… Typically I order like 3 or 4 drinks with cake pops or other food items at one time and never really pay attention to the total and refuse the receipt but NEVER AGAIN!! Their attitudes and services are absolute trash and I now suspect that someone look into their accounting practices. Everytime I’ve gone in the past something has been wrong but it’s been small things so I let it go but no more. Today they get the rating and review they truly deserve. What’s even worse is that people have warned me several times before about them but I gave them grace because most of the time, the mistakes were small one like blending when I asked for it not be blended or not putting a drizzle or topping on my order (and I didn’t go back because when I noticed I was already in route to my destination).

Worst Starbucks ever!!!! Might have to join the boycott...

First time i went here, i reloaded my starbucks app but ended up not being able to use it because she said it doesnt scan & she can’t explain the problem is she just ask me to give a diff payment method. Second time i just order ahead thru app, but didnt get what I exactly ordered. No caramel sauce & caramel drizzle & didnt put extra milk. My recent visit, I ordered again thru app but they gave a Wrong size, they just put the drink there and didnt bother to tell us that they dont have the trenta cup ( we are there already when they put the drink ), i told them about it.. and the same lady i had bad experience with just said “call the app and ask for a refund” so ended up waiting for 20-30 min to call the customer service, instead of her just offering maybe an extra smaller size drink just to cover up what i paid for 2 trenta size. ( the drink is not also correct, no extra shot && again no caramel drizzle & syrup ). I mean we paid for those extra’s so we should get what we paid for.

i never had this bad experience in other starbucks location. they're very approachable but this location is a no no.

I work in a customer service too, so i know how things works. Communication is very important. You cant just decide whatever you wanna make to the customer. You cant just give a wrong size cup, knowing they paid for a...

Starbucks provides a delightful coffeehouse experience with its distinct ambiance and wide array of beverages and treats. The cozy and inviting atmosphere, adorned with comforting decor and a welcoming aroma of fresh coffee, sets the stage for a pleasant visit.

The menu offers an extensive selection of coffee blends, teas, and specialty drinks to cater to various tastes. From the iconic Caramel Macchiato to seasonal favorites, the options are diverse and often customizable, allowing each visit to be a unique experience. Additionally, Starbucks accommodates varying dietary preferences with its range of dairy-free, gluten-free, and plant-based alternatives.

What truly stands out is the consistent quality of their beverages. Each cup is expertly crafted to meet the high Starbucks standard, ensuring a rich and satisfying flavor in every sip. The availability of freshly baked pastries and sandwiches complements the drinks perfectly, making it a one-stop destination for a quick snack or a fulfilling meal.

The attentive and friendly staff enhance the overall experience, always ready to help you choose the perfect beverage or suggest new options to try. Whether you're catching up with friends, working, or simply enjoying your own company, Starbucks offers a comforting and enjoyable space to savor your...